Katherine Hodges
Elbridge,NY
Summary
Customer service professional with a background in member support, onboarding coordination, and clear communication. Maintains accurate records, supports policy compliance, and helps create a positive experience through organized follow-through and training support. Brings experience resolving concerns, assisting with benefits questions, and keeping day-to-day operations running smoothly.
Overview
19
19
years of professional experience
Work History
Office Assistant
Carroll Equipment
Weedsport, NY
06.2026 - 09.2026
- Accelerated document processing through precise data entry and organized filing.
- Streamlined operations by managing incoming mail, phone calls, and visitor inquiries.
- Implemented digital record-keeping methods, improved data accuracy and reduced paper usage.
- Managed office supplies inventory, ensuring availability and efficient procurement processes.
- Enhanced work environment by promoting open communication among colleagues.
Human Resources Operations Coordinator
BJs Wholesale Club
Auburn, NY
04.2020 - 04.2026
- Enhanced employee satisfaction by addressing concerns, resolving conflicts, and fostering a positive work environment.
- Coordinated onboarding processes, ensuring compliance with company policies and helping new hires acclimate effectively.
- Facilitated training sessions for new hires, improving their understanding of company culture and expectations for better integration.
- Implemented training programs to develop employee skills, resulting in increased productivity and performance.
- Advocated for staff members, helping to identify and resolve conflicts.
- Supported benefits administration, addressing employee inquiries regarding plans and enrollment to ensure clarity and satisfaction.
- Developed and maintained up-to-date HR records, ensuring that all documentation was organized and easily accessible for audits or reference.
Member Services
BJs Wholesale Club
Auburn, NY
09.2016 - 04.2020
- Delivered high-quality customer care by actively listening and resolving member issues, improving overall satisfaction.
- Received numerous commendations from supervisors for consistently exceeding performance expectations in delivering member services.
- Up-sold members to 'Perks' and 'Elite' levels, enhancing member benefits and fostering loyalty to the club.
- Trained staff on best practices related to member services, promoting a consistent high-quality experience across all touchpoints.
- Coordinated cross-departmental efforts to ensure seamless delivery of membership benefits and services.
- Maintained up-to-date knowledge of company products and services to provide accurate information to members at all times.
- Facilitated transitions during system upgrades, minimizing disruption to member services.
Janitor
Vineyard church
Auburn, NY
09.2013 - 11.2016
- Maintained weekly cleaning schedule, ensuring clean and welcoming environment.
- Executed routine repairs and maintenance tasks, ensuring facility functionality and contributing to a well-maintained environment.
- Prepared and decorated for special events, enhancing aesthetics and overall event experience.
Catalog Supervisor
JCPenneys
Auburn, NY
09.2008 - 04.2013
- Resolved escalated customer complaints in a timely manner, demonstrating professionalism and empathy toward guest concerns.
- Resolved escalated customer issues, ensuring high satisfaction levels through effective problem-solving.
- Built strong relationships with guests, enhancing customer loyalty and retention through personalized engagement.
- Trained and mentored staff on customer service and operational best practices, improving team competency.
- Implemented process improvements that enhanced service delivery and reduced response times.
- Created a welcoming atmosphere at the front desk by maintaining a clean, organized workspace and offering friendly assistance to guests upon arrival.
Key Holder
BonWorth
Auburn, NY
07.2007 - 10.2008
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Supervised cash handling procedures, ensuring secure transactions and adherence to company protocols.
- Cultivated strong customer relationships through personalized service, enhancing customer loyalty.
- Assisted customers in quickly locating items, contributing to increased client satisfaction.
- Optimized inventory management processes to reduce stock discrepancies and improve accuracy.
Education
Bachelor of Science - Psychology
Roberts Wesleyan College
Rochester05-1991
Skills
Timeline
Office Assistant
Carroll Equipment
06.2026 - 09.2026
Human Resources Operations Coordinator
BJs Wholesale Club
04.2020 - 04.2026
Member Services
BJs Wholesale Club
09.2016 - 04.2020
Janitor
Vineyard church
09.2013 - 11.2016
Catalog Supervisor
JCPenneys
09.2008 - 04.2013
Key Holder
BonWorth
07.2007 - 10.2008
Bachelor of Science - Psychology
Roberts Wesleyan College