KATHERINE HUMPHREY
Chester
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Brings fresh perspective and strong commitment to quality and success.
Overview
6
6
years of professional experience
Work History
Sales Associate/Sales Lead
Build-a-Bear Workshop
02.2022 - Current
- Responsible for engaging customers and contributing to store sales and customer satisfaction goals by providing individual and groups a unique and memorable experience. Providing this experience includes, but is not limited to, assisting customers select merchandise while maintaining store visuals, housekeeping standards and closing out sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Internet Sales Representative
Mercari & Depop
09.2018 - Current
- 5-star seller on Mercari and Depop.
- Established and maintained e-commerce website to promote and sell products.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
Crew Member
Chipotle
09.2020 - 03.2022
- Responsibilities included food preparation, customer service, cash handling, and cleaning and sanitizing.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Organized stock, trained new employees, and developed great customer service skills.
Sales Associate
TJX
10.2018 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engaged with customers to build rapport and loyalty and promoted specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Communications
Farleigh-Dickinson University
Madison, NJ05-2026
Associate of Arts - Communications
County College of Morris
12.2023
Skills
- Teamwork and collaboration
- Problem-solving skills
- Customer service
- Verbal/written communication
- Sales expertise
- Microsoft Word, Excel, Powerpoint
- Apple software (what specifically?)
- Intimate familiarity with major social media marketing platforms (Facebook, Instagram, LinkedIn, TikTok, Reddit)
Timeline
Sales Associate/Sales Lead
Build-a-Bear Workshop
02.2022 - Current
Crew Member
Chipotle
09.2020 - 03.2022
Sales Associate
TJX
10.2018 - 07.2020
Internet Sales Representative
Mercari & Depop
09.2018 - Current
Bachelor of Arts - Communications
Farleigh-Dickinson University
Associate of Arts - Communications
County College of Morris
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