Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Katherine Hyde

14103 E 87th Ct N | Owasso,OK

Summary

Experienced insurance adjuster with 12+ years assessing automobile damage, determining liability & negotiating settlements. Detail-oriented, observant & knowledgeable with excellent interpersonal & documentation skills. Efficiently handle high case/call volumes with accuracy & care.

Overview

19
19
years of professional experience

Work History

License and Title Assistant

Enterprise Mobility
Tulsa, OK
11.2023 - Current
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new and wholesale sales.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Processed and maintained title files, implementing security measures to protect data.
  • Organized files in an efficient manner using computer filing systems.
  • Utilized electronic signature software applications for remote online signings.
  • Adhered to applicable state laws governing notaries public.

Personal Banker I

Bank of Oklahoma Financial
Tulsa, OK
02.2023 - 07.2023
  • Explained bank services, financial products & applicable fees
  • Modified, opened & closed customer accounts
  • Adhered to strict confidentiality protocols to maintain safety of customer & bank information
  • Resolved customer inquiries, questions & concerns to consistently offer quality service & meet performance benchmarks
  • Processed high volume of calls daily with call management system & web-based communications
  • Built sustainable relationships & engaged customers by going extra mile
  • Promoted high customer satisfaction by resolving problems with knowledgeable & friendly service

Claim Associate - Auto Initial Loss Reporting

State Farm Insurance Company
DuPont, WA
06.2019 - 12.2021
  • Reviewed/evaluated/adjusted auto claims
  • Processed new auto & home owner claim submissions
  • Investigated & finalized liability on multi-vehicle claims & issued payments accordingly
  • Consistently met performance benchmarks
  • Remained calm/professional & effectively defused tense situations
  • Fielded customer complaints & queries
  • Displayed strong telephone etiquette & effectively handled claim calls
  • Demonstrated excellent verbal & written communication skills
  • Mentored new employees

Claim Representative/Processor

State Farm Insurance Company
Tacoma, WA
04.2005 - 02.2015
  • Reviewed/evaluated/adjusted claims
  • Completed investigations/finalized liability
  • Verified insurance policy coverage
  • Coordinated repair assignments
  • Located rental vehicles during restoration process
  • Collaborated with appraisers, facility managers, body shops & salvage vendors
  • Assisted claim parties with problems/questions
  • Evaluated, negotiated, & paid out total loss settlements
  • Obtained necessary documents to process branded & non-branded titles

Education

Bachelor of Science - Adolescent Development

Baptist Bible College And Graduate School of Theology
Springfield, MO

Skills

  • Multitasking
  • Attention to Detail
  • Relationship Building
  • Verbal and Written Communication
  • Troubleshooting
  • Friendly, Positive Attitude
  • Policy Interpretation
  • Claims Investigations
  • Coverage Determination
  • Investigative Interviews

Additional Information

Work Gaps - Health issues (2015-2019). Relocation Washington state to Oklahoma (2022)

Timeline

License and Title Assistant

Enterprise Mobility
11.2023 - Current

Personal Banker I

Bank of Oklahoma Financial
02.2023 - 07.2023

Claim Associate - Auto Initial Loss Reporting

State Farm Insurance Company
06.2019 - 12.2021

Claim Representative/Processor

State Farm Insurance Company
04.2005 - 02.2015

Bachelor of Science - Adolescent Development

Baptist Bible College And Graduate School of Theology

Similar Profiles

CREATE PROFILE
Katherine Hyde