Katherine Isetts
Frankenmuth,MI
Summary
Experienced and Passionate about providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities, personal growth, and program goals. Knowledge of managing medication schedules and coordinating with healthcare providers, guardians, and social workers to ensure comprehensive care plans.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Behavior Technician
Positive Behavior Supports
Kolb Elementary
03.2025 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Worked as part of collaborative team to address changing needs of children and families.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
Caregiver
SCCMH-MI
Saginaw, MI
02.2023 - Current
- Assisted in practicing and pursuing personal goals set in personal program.
- Assisted in handling money.
- Assisted in communication with public.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Coordinated and accompanied recreational activities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, and completed ocasional grocery shopping.
- Documented detailed daily reports on each client's progress, and daily activities
- Coordinated closely with family members regarding updates on patient concerns that arose during the course of caregiving duties.
Dental Receptionist
C. Patrick Gray and Associates of Otisville-MI
Otisville, MI
07.2022 - 02.2023
- Managed complex schedules, for multiple providers.
- Recorded updates to electronic patient profiles and appointments, as well as updating paper charts.
- Pulled and organized patient charts for appointments in the days ahead, as well as filing back charts after appointments have passed.
- Made treatment plans and requested predeterminations from insurance.
- Initiated phone calls to encourage potential patients to schedule
- Initiated phone calls to encourage patients to make payments on oustanding accounts.
- Helped patients complete necessary medical forms and documentation.
- Processed payments through the mail, over the phone and in person.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Corresponded with patients, other medical professionals and co-workers in a professional and friendly manner; over fax, E-mail, text, telephone, and mail.
- Answered telephone calls to offer office information, answer questions, and schedule appointments.
Sterilization Technician
C. Patrick Gray and Associates-Grand Blanc, MI
Grand Blanc, MI
04.2021 - 07.2022
- Greeted patients in a kind manor and guided them to the appropriate operatories for treatment.
- Set up operatories for different procedures accordingly.
- Sterilized operatories, equipment, and implements according to regulation standards.
- Assisted chairside in minor procedures.
- Poured up models for orthodontic treatment.
- Provide encouragement and emotional support for uneasy patients.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in procedures.
- Maintained organization and cleanliness of lab
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
Receptionist
Strands Salon and Spa-Frankenmuth, MI
Frankenmuth, MI
08.2018 - 04.2021
- Greeted guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions regarding products, services, pricing, and policies.
- Developed and maintained digital and hard copy filing systems.
- Developed and implemented a scheduling system for hourly workers.
- Used proper phone etiquette to answer calls on a multi-line system.
Assistant Manager
Naturalizer-Birch Run, MI
Birch Run, MI
09.2019 - 03.2021
- Recommended appropriate merchandise for customers based on budget and preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Kept record of sales and monitored trends.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Greeted customers and engaged in open ended conversation to assess customer needs.
- Closed the register and balanced cash drawer at the beginning and end of scheduled shifts.
- Processed payments and returns.
- Processed and packed online and curbside pick up orders.
Front Desk Associate
Zehnders Splash Village-Frankenmuth, MI
Frankenmuth, MI
03.2018 - 12.2018
- Scheduled reservations for hotel rooms, shuttles, dining, and made referrals to local points of interest.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered phone calls with proper phone etiquette.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Checked guests in, confirmed reservations with identification, collected room deposits and fees.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
Lifeguard and LifeGuard/ Swimming Instructor
Zehnders Splash Village-Frankenmuth, MI
Frankenmuth, MI
04.2014 - 03.2018
- Identified dangerous behavior and enforced rules in a friendly and efficient manner.
- Kept detailed daily records of accident reports and safety incidents.
- Educated students and parents on potential hazards and water safety.
- Provided First Aid for injured guests and workers.
- Conducted (and sometimes personalized) assessments for placement at the beginning and end of every swimming course.
- Met needs of varying students (including infants, children, adults, and special needs) by adapting teaching methods and instructional material.
- Helped keep and organize records of student progress as well as tuition.
- Effectively communicated with parents or guardians about student progress, behavior, schedules, and payment status.
- Provided easy-to-follow instruction and demonstrations of techniques and information being covered in class.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Water Park and Arcade Attendant
Zehnders Splash Village-Frankenmuth, MI
Frankenmuth, MI
07.2011 - 04.2014
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Implemented effective crowd control measures during busy periods, ensuring a pleasant atmosphere for all patrons.
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
- Trained new team members on waterpark operations, promoting consistent quality across the staff.
- Maintained a clean and organized environment, ensuring optimal hygiene standards for guests'' wellbeing.
- Enhanced guest satisfaction with timely assistance and addressing concerns promptly.
- Managed lost-and-found inventory responsibly, reuniting guests with misplaced items whenever possible.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Education
Birch Run Beauty Institute
Birch RunHigh School -
Birch Run Progressive High School
Birch Run, MI05-2017
Skills
- Clear Verbal and Written Communication
- CPR
- Basic First Aid
- AED Proficiency
- Bloodborne Pathogen Compliance Knowledge
- Sanitation Practices
- Professional Phone Communication
- Youth Communication Skills
- Conflict Resolution
- Fundamental Computer Skills
- Proficient in Google Platforms
- Team Management
- Employee Training
- Cash Transaction Processing
- Service Excellence
- Retail Sales Optimization
Certification
- CPR/AED and First Aid -American Red Cross.
Timeline
Behavior Technician
Positive Behavior Supports
03.2025 - Current
Caregiver
SCCMH-MI
02.2023 - Current
Dental Receptionist
C. Patrick Gray and Associates of Otisville-MI
07.2022 - 02.2023
Sterilization Technician
C. Patrick Gray and Associates-Grand Blanc, MI
04.2021 - 07.2022
Assistant Manager
Naturalizer-Birch Run, MI
09.2019 - 03.2021
Receptionist
Strands Salon and Spa-Frankenmuth, MI
08.2018 - 04.2021
Front Desk Associate
Zehnders Splash Village-Frankenmuth, MI
03.2018 - 12.2018
Lifeguard and LifeGuard/ Swimming Instructor
Zehnders Splash Village-Frankenmuth, MI
04.2014 - 03.2018
Water Park and Arcade Attendant
Zehnders Splash Village-Frankenmuth, MI
07.2011 - 04.2014
Birch Run Beauty Institute
High School -
Birch Run Progressive High School