Katherine Johnson
Chattanooga,TN
Summary
Goal-oriented employee seeking an opportunity to contribute a dedicated and enthusiastic presence as a Community Banker. An adaptable learner with new systems and environments. With over 9 years of customer service experience and 7 years of cash handling, it is my mission to build lasting and constructive client relationships.
Overview
8
8
years of professional experience
Work History
Financial Services Representative
SmartBank
Chattanooga, TN
05.2024 - Current
- Developed and maintained strong relationships with clients in order to provide personalized financial services
- Managed return mail for 6 branches across the River Valley region, ensuring accuracy and protection of client information
- Assumed responsibility for vault, debit card, and night drop logs to guarantee compliance and efficiency
- Utilized volunteer time to foster relationships with local non-profits, promoting community involvement
Bartender
Goodfellas Pizzeria
Chattanooga, TN
02.2022 - 06.2023
- As a Bartender, I served food and custom cocktails to 200+ patrons per night, both alone and with a team
- Documented and projected sales in order to prepare new inventory
- Developed rapport with regular customers and large groups by providing exceptional service and creating a welcoming atmosphere
- Coordinated with security and management teams to maintain a safe environment by regulating consumption and de-escalating conflict
Bartender/Waitress
Outback Steakhouse
03.2017 - 03.2022
- This role required me to leverage prioritization and organization to efficiently process hundreds of transactions daily and ensure cash on hand accurately reflected these transactions
- Head Waitress: responsible for the reconciliation of the restaurant's deposits and payment of employees using multiple Microsoft and third party online payment systems
- Certified Trainer: constructed curriculum for new employees relating to data security, cash handling, and a sales driven work model
- Recognized as employee of the month 3 times for dependability and personal sales, which were in the top 20% of the region
Education
Some College (No Degree) - Accounting And Finance
Dalton State College
Dalton, GASkills
- Financial analysis
- Client relationship management
- Microsoft Excel
- Data entry
- Team collaboration
- Customer service
Timeline
Financial Services Representative
SmartBank
05.2024 - Current
Bartender
Goodfellas Pizzeria
02.2022 - 06.2023
Bartender/Waitress
Outback Steakhouse
03.2017 - 03.2022
Some College (No Degree) - Accounting And Finance
Dalton State College
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