Katherine Ashcraft
Lawrenceburg,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sedgwick
Lawrenceburg, IN
08.2019 - Current
- Assisted clients with inquiries and resolved issues without further escalation
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained new representatives on best practices in customer interaction.
- Evaluated training effectiveness through feedback
- Completed day-to-day duties accurately and efficiently
Education
High School Diploma - College Prep
Franklin Heights High School
Columbus, OHSkills
- Adobe Pro
- Microsoft outlook
- Microsoft office
- Employee training and development
- Committed team player
- Customer service
- Excellent oral and written communication skills
Timeline
Customer Service Representative
Sedgwick
08.2019 - Current
High School Diploma - College Prep
Franklin Heights High School