Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Keathley

Colorado Springs,CO

Summary

Dynamic Senior Pharmacy Coordinator at HighMark Wholecare with a proven track record in reducing medication errors through meticulous quality control. Skilled in patient counseling and regulatory compliance, I enhanced interdepartmental communication and improved staff productivity, fostering a culture of excellence in pharmacy services. Also contributed to 4-star ratings for Medicare and Medicaid.

Overview

13
13
years of professional experience

Work History

Senior Pharmacy Coordinator

HighMark Wholecare
04.2022 - 03.2025
  • Reduced medication errors by establishing rigorous quality control measures throughout the prescription filling process.
  • Developed and implemented initiatives to maintain pharmacy's continual readiness.
  • Assisted in budgeting and financial management activities, controlling costs while maintaining high-quality pharmacy services.
  • Identified department improvement areas by conducting regular performance evaluations of staff members, leading to enhanced productivity and professional growth opportunities.
  • Facilitated smooth transitions during pharmacy staff changes by providing thorough onboarding support and guidance to new team members.
  • Enhanced interdepartmental communication with regular updates and coordination of pharmacy services, optimizing overall healthcare delivery.
  • Managed approximately over 30 calls, emails, and faxes from patients, providers', and interprofessional collaboration.

Drug Testing & Occupational Health Specialist

Universal Background Screening
10.2021 - 04.2022
  • Streamlined internal communication processes regarding safety issues and other barriers, leading to faster resolution times.
  • Served as a liaison between clients and clinics on behalf of recruits on matters related to occupational health, addressing concerns promptly and effectively.
  • Enhanced company compliance with OSHA regulations through the development and implementation of tailored safety programs.
  • Provided training aids for colleagues and active team members by assisting and training struggling coworkers.

Medical Assistant

Dr. Mark Nahmias DPM LLC
02.2021 - 10.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Performed medical records management, including filing, organizing, and scanning documents.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Pharmacy Intern

CVS Pharmacy
04.2020 - 02.2021
  • Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
  • Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Used pharmacy software to enter prescription and insurance information.
  • Collaborated with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.
  • Assisted with immunization administration, promoting overall community health and increasing vaccination rates within the pharmacy''s clientele.
  • Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
  • Improved patient understanding by providing thorough medication counseling and answering questions in a clear manner.
  • Counseled patients on new medications and OTC products.
  • Enhanced patient adherence to prescribed therapies by conducting follow-up calls and addressing any concerns or barriers they may have encountered.
  • Ensured accuracy in prescription processing by double-checking all medications before dispensing to patients.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Educated Type 2 diabetes patients on medication therapy, proper nutrition, and fitness.
  • Participated in quality assurance initiatives to maintain high standards of care within the pharmacy setting.
  • Provided critical support in vaccine administration, significantly increasing community vaccination rates.
  • Enhanced patient care by accurately filling over hundreds of prescriptions daily.
  • Supported implementation of medication disposal program, promoting environmental sustainability and community safety.
  • Collaborated with healthcare professionals to develop integrated care strategies, enhancing patient health outcomes.
  • Led team initiative to educate community on medication safety, resulting in increased public awareness and engagement.
  • Managed drug and supply inventories.
  • Effectively prioritized tasks and organized workflow to increase efficiency.

Pharmacy Intern

Walgreens
10.2015 - 11.2019
  • Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
  • Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
  • Contributed to pharmacy team cohesiveness by offering support and guidance to fellow interns, creating a positive work environment for all staff members.
  • Successfully completed required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy.
  • Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
  • Collaborated with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.
  • Assisted with immunization administration, promoting overall community health and increasing vaccination rates within the pharmacy's clientele.
  • Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
  • Improved patient understanding by providing thorough medication counseling and answering questions in a clear manner.
  • Followed department policies, procedures and best practices for pharmacy operations.
  • Counseled patients on new medications and OTC products.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ensured accuracy in prescription processing by double-checking all medications before dispensing to patients.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Gained valuable experience in compounding medications for customized patient needs, following strict guidelines and safety measures.
  • Educated Type 2 diabetes patients on medication therapy, proper nutrition, and fitness.
  • Enhanced patient care by accurately filling over hundreds of prescriptions daily.
  • Improved pharmacy workflow efficiency with implementation of streamlined inventory management system.
  • Developed patient education materials on various health conditions and treatments, enhancing patient knowledge and engagement.
  • Collaborated with healthcare professionals to develop integrated care strategies, enhancing patient health outcomes.
  • Supported implementation of medication disposal program, promoting environmental sustainability and community safety.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
  • Educated patients on proper medication use.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Customer Consultant

Vapor Kings
01.2012 - 08.2015
  • Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
  • Assisted in the development of training materials for new hires, improving overall team performance and knowledge.
  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Provided expert guidance on products and services, helping customers make informed decisions that best suited their needs.
  • Actively sought opportunities to expand product knowledge within the team, ensuring that customers received accurate and up-to-date information.
  • Cultivated a positive work environment that fostered teamwork and collaboration among peers.
  • Boosted sales by providing tailored product recommendations based on client needs and preferences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Laboratory Teaching Assistant

The University of Oklahoma
01.2015 - 07.2015
  • Contributed to ongoing curriculum development efforts by offering insights from direct experience working with students in the lab setting.
  • Developed comprehensive lesson plans that aligned with curriculum standards and learning objectives.
  • Prepared lab materials ahead of time for efficient use during class periods while minimizing disruptions due to lack of supplies or equipment malfunctions.
  • Encouraged active participation from all students through engaging activities designed to stimulate critical thinking skills.
  • Collaborated with faculty to develop innovative teaching strategies tailored to diverse learning needs.
  • Assisted in research projects by managing data collection, entry, and analysis processes as needed.
  • Mentored students in proper laboratory techniques, fostering strong foundational skills in scientific analysis.
  • Evaluated student performance through regular assessments, providing constructive feedback to facilitate growth.
  • Built and maintained professional relationships with students and faculty members.
  • Assisted with development and implementation of new course materials to enhance learning experience.

Education

Bachelor of Science - Pharmaceutical Sciences With Chemistry Minor

Southwestern Oklahoma State University
Weatherford, OK
12-2020

Bachelor of Science - Health Sciences

The University of Oklahoma
Norman
05-2015

Associate of Science - Science

Tulsa Community College
Tulsa, OK
12-2013

Skills

  • Patient counseling
  • Customer service
  • Problem-solving
  • HIPAA compliance
  • Active listening
  • Detail-oriented
  • Interpersonal skills
  • Analytical thinking
  • Pharmaceutical calculations
  • Disease knowledge
  • Side effects and usage education
  • Prescription verification
  • Medication dispensing
  • Drug interactions analysis
  • Regulatory compliance
  • Medication reconciliation
  • Insurance verification
  • Immunization administration
  • Drug information research
  • Pharmacokinetics
  • Pharmacotherapy
  • Narcotics inventory management
  • Pharmacology
  • Interpreting and processing medication orders
  • Sales skills
  • Medication dispensing and immunizing

Timeline

Senior Pharmacy Coordinator

HighMark Wholecare
04.2022 - 03.2025

Drug Testing & Occupational Health Specialist

Universal Background Screening
10.2021 - 04.2022

Medical Assistant

Dr. Mark Nahmias DPM LLC
02.2021 - 10.2021

Pharmacy Intern

CVS Pharmacy
04.2020 - 02.2021

Pharmacy Intern

Walgreens
10.2015 - 11.2019

Laboratory Teaching Assistant

The University of Oklahoma
01.2015 - 07.2015

Customer Consultant

Vapor Kings
01.2012 - 08.2015

Bachelor of Science - Pharmaceutical Sciences With Chemistry Minor

Southwestern Oklahoma State University

Bachelor of Science - Health Sciences

The University of Oklahoma

Associate of Science - Science

Tulsa Community College

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Katherine Keathley