Katherine Kelly
Columbus,OH
Summary
Experienced customer service professional with a proven track record of enhancing customer satisfaction by 20%. Skilled in CRM software and conflict resolution, I excel in problem-solving and team collaboration, consistently achieving high issue resolution rates while managing multiple client interactions effectively.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Precertification Specialist
Columbus Oncology and Hematology
Columbus, OH
02.2025 - Current
- Handled 30+ client interactions per day
- Achieved 95% issue resolution rate
- Retreive 85% of authorizations for medical oncology
- Negotiate and Initiate Escalations and Appeals
Customer Care Associate
Ohio Living Westerville
Westerville, OH
05.2024 - 02.2025
- Assisted with multiple calls regarding inpatient and outpatient therapy
- Reduced service complaint rate by 15%
- Maintained detailed records of all customer interactions
Education
No Degree - Business Administration
Columbus University- Columbus, Ohio
Columbus, OH10-2027
Skills
- Customer support
- Problem-solving
- CRM software
- Communication skills
- Multi-tasking
- Conflict resolution
- Team collaboration
- Time management
Certification
- Certified Customer Service Professional - National Customer Service Association
- Currently Receiving the Adjuster Pro Certification, completed course Feburary 2025
Timeline
Precertification Specialist
Columbus Oncology and Hematology
02.2025 - Current
Customer Care Associate
Ohio Living Westerville
05.2024 - 02.2025
No Degree - Business Administration
Columbus University- Columbus, Ohio