Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Kennedy

Bothell,Washington

Summary

Experienced with network infrastructure management, including monitoring and troubleshooting. Utilizes technical expertise to ensure network stability and performance. Knowledge of incident management and team coordination.

Network operations professional skilled in maintaining network infrastructure and addressing technical challenges. Known for commitment to team collaboration and achieving operational goals. Reliable and adaptable with focus on effective communication and problem-solving.

Overview

10
10
years of professional experience

Work History

Network Operations Lead

AT&T Mobility
08.2022 - Current
  • Managed network operations to ensure optimal performance and reliability of mobile services.
  • Coordinated troubleshooting efforts for network outages, minimizing downtime and enhancing service restoration.
  • Developed and implemented standard operating procedures to improve operational efficiency across teams.
  • Monitored network performance metrics using advanced diagnostic tools to identify and resolve issues proactively.
  • Collaborated with cross-functional teams to streamline workflows and enhance communication during incident responses.
  • Trained team members on emerging technologies and best practices in network operations management.
  • Conducted regular audits of network configurations to ensure compliance with industry standards and company policies.
  • Successfully coordinated multi-location network upgrades ensuring minimal downtime during the transition period.
  • Ensured compliance with industry regulations by maintaining detailed records of all network changes and upgrades.
  • Led successful migration projects for various services, ensuring minimal disruption to business operations during transitions.
  • Developed and maintained strong relationships between Network departments fostering effective collaboration on projects and initiatives.
  • Mentored junior team members on best practices in networking technology and methodologies, fostering professional growth within the department.
  • Diagnosed and resolved hardware and software issues.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Monitored networks and network devices to resolve technical problems quickly.

Professional-Network Support - Policy Operations

AT&T / Cingular
01.2018 - 08.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Professional-Network Support - DevOps

AT&T / Cingular
01.2016 - 01.2018
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Education

Bachelor of Arts - Criminology And Minor in Psychology

Western Washington University
Bellingham, WA

Skills

  • Network troubleshooting
  • Unified communications
  • Network access control
  • VPN configuration
  • Wireless networking
  • Teamwork
  • System administration
  • Vendor coordination
  • Problem resolution
  • Configuration management
  • Virtualization technologies

Timeline

Network Operations Lead

AT&T Mobility
08.2022 - Current

Professional-Network Support - Policy Operations

AT&T / Cingular
01.2018 - 08.2022

Professional-Network Support - DevOps

AT&T / Cingular
01.2016 - 01.2018

Bachelor of Arts - Criminology And Minor in Psychology

Western Washington University

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Katherine Kennedy