Katherine Kupcho
Tampa
Summary
Motivated and customer-focused individual with nearly a decade of experience in customer service and leadership roles, including long-term involvement in 4-H. Skilled at building relationships, managing projects, and staying organized in fast-paced environments. Eager to apply strong communication and problem-solving abilities in a dynamic sales role.
Overview
2
2
years of professional experience
Work History
Clerical/Logistics Team Member
Colson Framing
Crystal River
08.2025 - Current
- Managed scheduling and financial tracking for daily operations, ensuring tasks and deadlines were met efficiently.
- Assisted with supply logistics, including coordinating deliveries and inventory management.
- Maintained accurate records and organized documentation to support business operations.
- Developed strong organizational and time management skills that are transferable to other fields.
Restaurant Waiter
Amy's on the Avenue
Crystal River
05.2024 - 08.2024
- Assisted in taking orders and relaying them to the kitchen staff.
- Maintained cleanliness of dining area and ensured proper table settings.
- Handled customer inquiries and resolved issues to enhance dining experience.
- Monitored guest satisfaction and proactively addressed needs during meal service.
- Provided exceptional customer service by anticipating guest needs and acknowledging all guests promptly.
- Resolved customer complaints in a polite manner according to company policy.
Host
Café Aromas
Lecanto
01.2024 - 04.2024
- Welcomed guests and coordinated seating arrangements to optimize flow and enhance guest experience.
- Processed reservations and organized waiting lists accurately.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Anticipated customer needs to deliver personalized service and enhance satisfaction.
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Communicated accurate wait times and maintained waiting list to ensure smooth guest transitions.
Table Busser
Café Aromas
Lecanto
01.2024 - 04.2024
- Cleaned and set tables efficiently to prepare for incoming guests.
- Handled guest requests promptly to ensure positive dining experiences.
- Maintained cleanliness of dining area to create welcoming environment during service shifts.
- Collaborated with team to ensure smooth dining experiences for customers.
- Communicated effectively with staff to coordinate table readiness.
- Organized and stocked supplies to support efficient restaurant operations.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL05-2027
Some College (No Degree) - General Studies
College of Central Florida
Ocala, FLSkills
- Customer service
- Client relations
- Sales techniques
- Team collaboration
- Effective communication
- Conflict resolution
- Problem-solving
Accomplishments
Emerald Award, 4-H 2020-2024 – Recognized for leadership, project excellence, and community involvement (received four consecutive years)
Timeline
Clerical/Logistics Team Member
Colson Framing
08.2025 - Current
Restaurant Waiter
Amy's on the Avenue
05.2024 - 08.2024
Host
Café Aromas
01.2024 - 04.2024
Table Busser
Café Aromas
01.2024 - 04.2024
Bachelor of Arts - Psychology
University of South Florida
Some College (No Degree) - General Studies
College of Central Florida