Katherine LaVoy
Fort Myers Beach,FL
Summary
I excell at providing customer satisfaction by delivering quality service and unparalleled support. I pride myself on ensuring that the customer is put first and that their positive experience will garner repeat business. As a highly motivated and results-oriented individual with a strong work ethic or as part of a team working effectively to achieve common goals is important to me . I am confident that my contributions will benefit the company.
Overview
27
27
years of professional experience
Work History
Bank Teller/Customer Service Representative
Wells Fargo
11.2018 - 06.2023
- Consistently was successful at providing excellent customer service to over 40 customers per day.
- Some of my duties included approving cash transactions, ATM custodian, maintaining teller line, ordering supplies, opening/closing on daily basis, and managing vault balance
- Educated customers about available services, products and bank resources, both in person and via phone with both courtesy and professionalism.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Educated customers on online banking and mobile banking applications.
OFFICE MANAGER
SYLVANIA TAM, O-SHANTER
08.1996 - 03.2018
- Provided excellent customer service to 100% of customers and helped build customer loyalty.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
SEASONAL EMPLOYEE
Sylvania Recreation
06.1997 - 09.2017
- This position ran concurrent to career as office manager and involved bartending at concert venue with capacity of over 3000, charity events, adult sports tournaments, festivals, and expos totaling 35+ per season
- Managed concessions for city park and recreational facilities that also involved staffing, scheduling, inventory, and handling upwards of $100,000.00 in petty cash..
Skills
- Work well independently great time management
- Love challenges, I'm good at resolving problems, tackling projects,
- Responsible leader and great team player
- Love helping people, and community
- Pleasant, Reliable and Personable
- Great Math and Cash handling skills
- Experienced in Appointments and Scheduling
- Notary in progress
Timeline
Bank Teller/Customer Service Representative
Wells Fargo
11.2018 - 06.2023
SEASONAL EMPLOYEE
Sylvania Recreation
06.1997 - 09.2017
OFFICE MANAGER
SYLVANIA TAM, O-SHANTER
08.1996 - 03.2018
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