KiAsia Neal Harmon
Maple Shade,NJ
Summary
A counseling professional with proven capability to support and guide residents through daily challenges and personal development. Known for fostering safe and supportive environment while effectively managing conflict and ensuring residents' well-being. Team-oriented, adaptable, and committed to achieving positive outcomes through collaboration and responsive care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bank Teller/Customer Service Representative
Wells Fargo
Trenton, NJ
11.2024 - 04.2025
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Turned in excess cash to maintain drawer security.
Head Cashier
Lowes
Philadelphia, PA
08.2024 - 12.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
Residential Counselor
Legacy Treatment Services
Mount Holly, NJ
07.2022 - 10.2024
- I was a residential counselor for adolescent teenager girls 12-14 with both trauma and behavioral issues.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
Cash Office Clerk
Lowe's Home Improvement
Burlington, NJ
10.2020 - 06.2022
- The daily in's and outs of the store's cash room. Incoming & outgoing cash. All store transactions. Worked side by side with armed carriers i.e. Loomis.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
- Increased accuracy of cashier transactions through regular training sessions on proper cash handling techniques.
Head Cashier
Lowe's
Lumberton, NJ
08.2020 - 06.2022
- Cashier of the Month : November 2020, April 2021
- Highest Credit Card Count : January 2021, February 2021, March 2021, June 2021, August 2021
- Promoted to Head Cashier : December 2020
- I am in charge of all the front end associates including the customer service/ returns desk. Each day I take on multiple tasks and I have tons of goals to achieve. There's not a day that goes by that I don't go home feeling like I've made each and every customer happy, as well as my employees on the front end.
Home Health Care Aide
Brighter Days Senior Care
Pemberton, NJ
08.2020 - 08.2021
- Cook, clean, wash dishes & clothes that belonged to my client. One on one from 10am-2pm, Monday through Friday. Helped her wash, get dressed, as well as wipe her after bathroom use. Put her to bed at 2Pm each day for nap time. Wash her body every day for bath time & hair every week.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
- Built strong relationships with patients and their families through open communication and empathetic listening skills.
- Managed complex medication schedules accurately, ensuring proper administration according to physician instructions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Lead Infant Teacher
The Learning Experience
Levittown, PA
05.2018 - 01.2020
- I was hired as the infant room assistant but I have been floating around when needed elsewhere such as toddler rooms and also preschool rooms. I am now the head teacher of the infant room.
- Enhanced overall classroom management efficiency by streamlining processes such as attendance tracking, diaper changes, snack distribution, and activity setup.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted physical development among infants through daily exercise routines and fine motor skill-building activities.
Cashier
ShopRite of Pennington
Pennington, NJ
05.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Lead Teacher, Preschool
KIDS INK
Ewing, NJ
01.2016 - 05.2018
- I enjoy coming to work each day and looking at these smiling faces. The children are an inspiration. I strive to teach each and every child. I love what I do and I wish to make the world better with my skills and knowledge.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
Education
Medical Administrative Assistant - Nursing Administration
Penn Foster Career School
Scranton, PASociology - undefined
Cheyney University of Pennsylvania
Cheyney, PA12.2014
Ewing High School -
Ewing High School
Ewing, NJ06.2013
Skills
- Toddler Care
- Teaching
- Curriculum Development
- Special Education
- Tutoring
- Microsoft office
- Cleaning Experience
- Google Docs
- Business management
- Banking
- Administrative Experience
- Retail sales
- Child Development
- Filing
- Math
- Classroom Management
- Front desk
- Meal Preparation
- Child Care
- Management
- Applied Behavior Analysis
- Classroom Experience
- Autism Experience
- Early Childhood
- Caregiving
- Home Care
- Social Work
- Behavioral Therapy
- Organizational Skills
- CPR
- Case Management
- Training
- Medication Administration
- Program Development
- Customer service
- Special Needs
- Microsoft Powerpoint
- Childcare Provider
- Sports Coaching
- Experience with Children
- Microsoft Excel
- Type
- Computer skills
- Supervising experience
- Childcare
- Experience Working With Students
- Senior Care
- Medical terminology
Certification
- AED Certification
- CPR Certification
- First Aid Certification
Just an FYI
- Willing To Relocate: Anywhere in NJ
- Authorized To Work: US for any employer
- Availability: Currently open
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Bank Teller/Customer Service Representative
Wells Fargo
11.2024 - 04.2025
Head Cashier
Lowes
08.2024 - 12.2024
Residential Counselor
Legacy Treatment Services
07.2022 - 10.2024
Cash Office Clerk
Lowe's Home Improvement
10.2020 - 06.2022
Head Cashier
Lowe's
08.2020 - 06.2022
Home Health Care Aide
Brighter Days Senior Care
08.2020 - 08.2021
Lead Infant Teacher
The Learning Experience
05.2018 - 01.2020
Cashier
ShopRite of Pennington
05.2017 - 06.2018
Lead Teacher, Preschool
KIDS INK
01.2016 - 05.2018
Sociology - undefined
Cheyney University of Pennsylvania
Medical Administrative Assistant - Nursing Administration
Penn Foster Career School
Ewing High School -
Ewing High School