Katherine Lee
Cincinnati,OH
Summary
Hard-working and dedicated student with a strong work ethic that is applied in all aspects of her life. Committed to providing outstanding customer service and assistance with skill and the ability to learn on the job.
Overview
5
5
years of professional experience
Work History
Customer Service
Wyoming Pastry Shop
08.2020 - Current
- Enhancing customer satisfaction by addressing and resolving inquiries, complaints, and concerns.
- Providing positive experiences to customers who wish to place orders or purchase baked goods.
- Developing strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Training new team members to best reflect the values of the business, ensuring their comprehension of company policies, procedures, and best practices.
- Assisting the baker and decorator with the preparation of ingredients and display of products.
Babysitter
Various Families
05.2019 - Current
- Developing strong, lasting relationships with families, establishing trust, and showing that I am reliable.
- Communicating positively and effectively with children and guardians.
- Maintaining a clean and organized environment to ensure the well-being of children under my care.
- Supporting academic growth by assisting with homework assignments and encouraging children to utilize problem-solving skills in the face of challenges.
Education
Public Health
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2027
High School Diploma -
Saint Ursula Academy
Cincinnati, OH05.2023
Skills
- Red Cross First Aid Certified
- CPR Certified
- Proficient in Excel
- Conversational and Written Spanish
- Cash Handling
- Issue Resolution
- Written Communication
- Attention to Detail
- Positive Attitude
- Telephone Etiquette
Timeline
Customer Service
Wyoming Pastry Shop
08.2020 - Current
Babysitter
Various Families
05.2019 - Current
Public Health
University of North Carolina At Chapel Hill
High School Diploma -
Saint Ursula Academy