Katherine Leveque
Cementon,NY
Summary
Operations manager with extensive experience in team leadership and project management. Demonstrated success in employee training programs that enhance team performance and boost customer satisfaction. Strong analytical skills facilitate informed decision-making and drive operational improvements.
Overview
4
4
Certification
17
17
years of professional experience
Work History
Manager
Apn Environmental
West Camp, NY
04.2010 - Current
- Assigned, prioritized, and delegated tasks and responsibilities to departmental employees.
- Communicated plans and actions to meet departmental goals.
- Trained 20 employees, fostering confidence and facilitating quicker adaptation to job roles.
- Mentored 20 employees on company policies and procedures, enhancing overall team compliance.
- Completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Analyzed data with Excel to pinpoint areas for improvement, driving informed decision-making.
Assistant Manager
Mavis Discount tire
Hudson, NY
05.2020 - 07.2020
- Trained and supervised staff on customer service techniques and product knowledge to improve customer satisfaction.
- Managed daily operations of tire and automotive service center to enhance service delivery.
- Coordinated inventory management to maintain optimal stock levels and organized displays.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated with other departments to ensure smooth flow of operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Retail Parts Professional
Advanced Auto Parts
kingston , NY
11.2012 - 04.2020
- Guided customers in selecting automotive parts and accessories to meet specific vehicle needs.
- Assisted in the selection of parts for customers based on their vehicle type and needs.
- Processed customer transactions using point-of-sale systems accurately.
- Worked with team members to improve customer service interactions, resulting in enhanced satisfaction.
- Trained new staff on store operations and product knowledge effectively.
- Received and stocked incoming merchandise, organizing items for quick access and efficient layout.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Certified Nursing Assistant
Ten Broeck Commons
Lake Katrine, New York
01.2010 - 08.2011
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Supported residents with daily living activities and personal hygiene to promote independence and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop personalized care plans.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted in mobility and transportation of residents within the facility.
- Delivered emotional support and companionship to foster resident well-being and connection.
- Recorded patient care activities in electronic health records to ensure accurate and timely care documentation.
- Observed and reported unusual symptoms and changes to charge nurse.
Education
Master of Science (M.S.) - Criminal Justice
SUNY Delhi
Delhi, NY08-2026
Bachelor of Science (B.S.) - Criminal Justice
SUNY Delhi
Delhi, NY05-2026
Science (A.S.) - Criminal Justice
SUNY Columbia Greene Community College
Hudson, NY05-2024
Skills
- Policy development
- Budget management
- Operational efficiency
- Problem solving
- Computer skills
- Effective communication
- Customer service
- Active listening
Certification
- Armed Guard license, NY State License, 04/01/21, 06/01/28
- Mold Supervisor, 04/01/24, 04/01/29
- Bloodborne pathogens, 06/04/26, 06/04/27
- Cardiopulmonary resuscitation (CPR)/ automated external defibrillator (AED), 06/04/26, 06/04/28
- First Aid, 06/04/26, 06/04/28
- Basic Life Support, 06/04/26, 06/04/28
Volunteer Experience
Elks Lodge, Saugerties, NY, 01/01/24, Present, Created and maintained positive relationships with volunteers to ensure their satisfaction with the organization's mission and objectives., Assisted with event planning activities by coordinating logistics associated with recruiting volunteers for specific tasks or assignments.
Training
- Psychological Safety webinar, Alliance for Community and Justice Innovations, 08/15/26
- Victim Assistance to Mass Violence Incidents: Communications, The Office of Victims of Crime Training and Technical Assistance Center, 08/12/26
- Why Students Don’t Know How to Study & What Tutors Can Do About It, Innovative Educators online webinar, 08/07/26
- Friday 5 Live! Part 1: Executive Functioning: The Hidden Key to College Success, Innovative Educators online Webinar, 08/07/26
- Friday 5 Live! Part 2: Executive Functioning: The Hidden Key to College Success, Innovative Educators online Webinar, 08/07/26
- Mold Supervisor certification training, Cornerstone Training Institute, 2024
Honors And Recognition
- Member of Delta Alpha Pi International Honor Society, 2026
- Member of Alpha Phi Sigma, Criminal Justice National Honor Society, 2026
- Member of Phi Eta Sigma, 2026
- Member of Phi Theta Kappa, 2025
Job Qualifications
Experienced Manager with over a decade of expertise in operations management, team leadership, and staff development. Seeking to leverage strong problem-solving and strategic planning skills to drive success.
Accomplishments
- • Member of Delta Alpha Pi International Honor Society, 2026. High-achieving students with disabilities who promote academic excellence, leadership, and advocacy.
- Member of Alpha Phi Sigma, 2026 Criminal Justice National Honor Society
- • Phi Eta Sigma supports high-achieving first-year students through national recognition and opportunities designed to encourage continued growth and engagement. Member since 2026
- Phi Theta Kappa, an international honor society, member since 2025
Timeline
Assistant Manager
Mavis Discount tire
05.2020 - 07.2020
Retail Parts Professional
Advanced Auto Parts
11.2012 - 04.2020
Manager
Apn Environmental
04.2010 - Current
Certified Nursing Assistant
Ten Broeck Commons
01.2010 - 08.2011
Master of Science (M.S.) - Criminal Justice
SUNY Delhi
Bachelor of Science (B.S.) - Criminal Justice
SUNY Delhi
Science (A.S.) - Criminal Justice
SUNY Columbia Greene Community College