Manuel A Rodriguez Jr
San Antonio,TX
Summary
Dynamic manager with a strong background in operations and staff development. Expertise in problem-solving, quality assurance, and effective communication. Ready to leverage skills to drive customer satisfaction and improve team performance. Dynamic operations manager with a proven track record in staff development, quality assurance, and customer service. Demonstrated ability to implement strategies that enhance guest satisfaction and drive operational efficiency. Dynamic operations manager with expertise in team leadership, staff development, and customer service. Proven ability to implement safety protocols and enhance guest satisfaction through effective communication and problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
IHOP
San Antonio, Texas
11.2013 - Current
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained staff on customer service standards and operational procedures.
- Managed inventory and ordered supplies, ensuring consistent stock availability for operations.
- Implemented safety protocols, maintaining a clean and safe dining environment for guests and staff.
- Assisted in resolving customer complaints to enhance guest satisfaction.
- Monitored food quality and presentation standards for consistency and excellence.
- Facilitated communication between kitchen staff and front-of-house team for seamless service.
- Observed staff performance metrics daily and addressed any issues promptly.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Allocated tasks to associates based on their skill levels.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Created instructional materials including manuals and online resources.
- Monitored participant progress and provided tailored support as needed.
- Collaborated with management to align training goals with organizational objectives.
- Evaluated training effectiveness through participant feedback and assessments.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Maintained up-to-date knowledge of industry trends and best practices.
- Explained goals and expectations required of trainees.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Prepared and cooked meals according to standardized recipes and menus.
- Managed kitchen staff, ensuring effective workflow and task delegation.
- Ensured compliance with health and safety regulations in food preparation areas.
- Maintained inventory of kitchen supplies, ordering items as needed for operations.
- Trained new kitchen staff on cooking techniques and food safety practices.
- Implemented efficient cooking processes to enhance productivity in the kitchen.
- Monitored food quality and presentation before serving to ensure standards were met.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Ensured that all food safety regulations were followed in the kitchen.
- Trained new staff members in safe food handling procedures and knife skills.
- Ordered supplies, ingredients, and equipment needed for the kitchen.
- Maintained inventory of all food items and ensured proper storage techniques were used.
- Monitored portion size and waste control to maintain cost effectiveness.
- Provided guidance and support to cooks during busy periods or when unexpected issues arise.
- Operated a variety of kitchen equipment to measure and mix ingredients.
- Checked freezer and refrigerator each day to verify proper functioning.
- Worked closely with restaurant managers to ensure smooth operations in the kitchen.
- Improved performance of team members resulting in high-quality meals produced daily.
- Performed regular maintenance checks on equipment such as ovens, stoves, fryers.
- Taught kitchen staff about proper nutrition, food allergies and dietary issues.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times.
- Managed dining room operations and ensured excellent guest experiences.
- Trained and supervised junior servers in service techniques and menu knowledge.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Oversaw table assignments and maintained efficient seating arrangements.
- Handled customer inquiries and resolved service-related issues promptly.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in inventory management, including ordering supplies as needed.
- Built strong relationships with repeat customers, fostering loyalty and enhancing overall satisfaction.
- Trained new servers on menu items and restaurant standards.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
Skills
- Operations management
- Inventory management
- Performance management
- Quality assurance
- Staff management
- Staff development
- Talent acquisition
- Staff training
- Employee onboarding
- Performance assessment
- Performance reviews
- Operational compliance
- Policy execution
- Policy development
- Safety procedures
- Strategic planning
- Team leadership
- Time management
- Continuous improvement
- Cross-functional teamwork
- Effective communication
- Staff development
- Coaching
- Problem solving
- Conflict resolution
- Customer service
- Expectation setting
- Relationship building
- Goal setting
- Cross-functional teamwork
Languages
English
Professional
Certification
- TABC certified
- Texas Food Handler certified
- (ServSafe) Food Manager Certification
Timeline
Manager
IHOP
11.2013 - Current