Katherine Linday
Canby
Summary
I want to help patients feel better, and give them the knowledge to take ownership of improving their lives physically, mentally and emotionally. I think it is paramount to set realistic health goals to ensure success. I have been a proven team player with a track record of enhancing customer satisfaction through exceptional service and active listening. Skilled in time management and maintaining a detail-oriented approach; I consistently improve efficiency. Achieved positive feedback through strong client relationships and effective problem resolution.
Overview
11
11
years of professional experience
Work History
Barista
Cutsforth's Marketplace
10.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Cashier
REI
07.2019 - 12.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Package Handler
FedEx
06.2019 - 12.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Administrative Assistant
Black & Veatch
05.2015 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Support Specialist
Lightspeed Aviation
10.2014 - 04.2015
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Office Assistant
Pacific University Work Study
06.2014 - 08.2014
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Doctor of Chiropractic -
Souther California University of Health Sciences
Whittier, CA08-2024
Bachelor of Arts - Psychology
Pacific University
Forest Grove, ORSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Barista
Cutsforth's Marketplace
10.2024 - Current
Customer Service Cashier
REI
07.2019 - 12.2019
Package Handler
FedEx
06.2019 - 12.2019
Administrative Assistant
Black & Veatch
05.2015 - 05.2018
Customer Support Specialist
Lightspeed Aviation
10.2014 - 04.2015
Office Assistant
Pacific University Work Study
06.2014 - 08.2014
Doctor of Chiropractic -
Souther California University of Health Sciences
Bachelor of Arts - Psychology
Pacific University