Katherine Loredo
Mechanicsville,MD
Summary
Dependable restaurant server/bartender with extensive experience in casual dining. Expert in managing high-volume tables, enhancing guest loyalty through personalized service, and maximizing revenue via effective upselling techniques. Demonstrates strong mentorship abilities, ensuring operational excellence and team efficiency during peak hours.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Server/Bartender
Texas Roadhouse
California, Maryland
04.2013 - Current
- Managed the largest table sections during peak weekend dinner rushes, consistently maintaining low ticket times and high guest satisfaction.
- Mentored and trained new servers on menu knowledge and speed of service, enhancing overall guest experience.
- Cultivated strong relationships with regular guests, increasing repeat weekend cover counts for the restaurant.
- Leveraged extensive menu knowledge to make personalized recommendations, increasing average check sizes and overall item sales.
- Trusted by management to handle opening/closing procedures, cash drops, and modern handheld POS systems.
Server/Assistant Bartender
Abners Crabhouse
Chesapeake Beach, Maryland
04.2010 - 10.2011
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and drink orders accurately and efficiently for guests.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness of tables and dining area throughout service shifts.
- Handled payments and processed transactions using point-of-sale systems.
- Upsold menu items to promote daily specials and enhance customer satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Cleansed glasses with sanitizing solution after each use.
- Collected and organized daily till totals and tips.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Balanced daily registers and generated sales reports for management.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Server/Bartender Supervisor
Loredos
White Plains, Maryland
04.1997 - 06.2010
- Welcomed families, large parties, and solo diners, providing friendly, attentive, and efficient service in a busy casual environment.
- Multi-tasked between taking orders, running food, clearing tables, and processing payments to support overall team flow.
- Resolved guest complaints independently with patience and professionalism, ensuring positive reviews and repeat visits.
- Maintained strict food safety and sanitation standards, consistently passing all health department and internal audits.
Education
High School Diploma -
Gwynn Park High School
Brandywine, MD06-1993
Skills
- 20 Years Casual Dining Expertise
- Staff Training & Mentorship
- High-Volume Section Management
- Guest Retention & Regular Building
- POS Operation & Cash Handling
- Crisis Management & Resolution
- Menu knowledge
- Food safety standards
- Order accuracy
- Cash handling
- Time management
Certification
- Tips Certification
Timeline
Server/Bartender
Texas Roadhouse
04.2013 - Current
Server/Assistant Bartender
Abners Crabhouse
04.2010 - 10.2011
Server/Bartender Supervisor
Loredos
04.1997 - 06.2010
High School Diploma -
Gwynn Park High School