Victoria (Tori) Kennedy
Ridgewood
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Ability to run food, take tables and run the bar effectively.
Open availability.
Go-getter mindset and teamwork influenced.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Filé Gumbo Bar
New York
2024.06 - 2026.07
- Delivered attentive service to guests while overseeing bar operations, enhancing customer satisfaction.
- Maintained restaurant operations independently at popular Tribeca hotspot, ensuring seamless service and ambiance.
- Processed food and beverage orders with accuracy and efficiency, contributing to smooth service flow.
- Provided exceptional customer service in a fast-paced dining environment.
- Upselling, extreme multitasking, and flexibility with picking up shifts with open availability
- Full menu and drink knowledge
- Almost two years of experience in a fast pace New York environment
- Opening the bar for weekly and weekend brunch shifts
- Assisted in training new servers on menu items and service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed payments using point-of-sale system with attention to detail and full experience in Toast
Server/Bartender
The Ox Wine Bar
Brooklyn
2024.04 - 2025.01
- Extensive wine and food knowledge
- Wine and food pairings
- Serving tables while also serving wine directly in a small “community feel” wine bar
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server, Food runner, Host, Expo, Bartender, Shift Lead
Snooze An A.M. Eatery
Kansas City
2018.01 - 2023.05
- Complete each required steps of service thoroughly with each guest to ensure the best experience for every single guest each time for a more personable experience with the clientele. Popular chain brunch restaurant in the heart of Kansas City with several locations across the nation. Weekends were an absolute must with being able to work in an environment that's extremely high volume every weekend and holidays. My job as expo was to make sure all plating and food come out correctly, on time and effectively to ensure there are zero mistakes before making their way to each correct table. Shift lead responsibilities included team and server management, make the schedule for all servers, weekly server meetings to reconvene and make sure all of the team is on the same page every week to guarantee impeccable service to others and making the shifts as smooth as possible for all involved. I was cross trained on every position here except BOH so I have skills in a lot of different areas.
Host/Server
Bristol
Kansas City
2018.10 - 2020.01
- Open table POS system in charge of seating guests, reservations. Cleaning responsibilities. Assist guests with full serving responsibilities at a high volume and fine dining establishment. Side work duties, take great care of each and every guest and efficient attention to detail in each task. This was my first full time job moving here to Kansas City independently from my hometown of Denver, Colorado and my first experience in fine dining.
Server
Native Foods Caf
Denver
2013.05 - 2017.09
- One of my very first jobs in this industry that brought me to fall in love with what it had to offer. Being my first serving job it came with challenges and lots of long roads to success but I came out strong with tons of new skills that have only increased in value over the years of me getting older. At the time, it was a very popular vegan chain restaurant in the bustling up and coming area of Denver where I'm originally located. All serving responsibilities including server side work, cash handling, personability with others and more.
Education
G.E.D. -
Community College of Denver
Denver, COAssociate in Arts -
MCC Penn Valley
Kansas City, MOSkills
- Excellent customer service skills with strong ability to communicate effectively and resolve matters in a patient and empathetic manner
- Ability to thrive the most in a fast paced environment while keeping composure and professionalism and leading my team
- Skilled working independently as well as with a team
- Experience with all environments from fast casual, brunch, and fine dining for 10 years in the industry
- Knowledge of Toast, OpenTable, Aloha and most all POS devices
- Point-of-sale systems
- Menu knowledge
- Customer service
- Upselling techniques
- Food plating coordination
- Liquor, wine, and food service
Timeline
Server/Bartender
Filé Gumbo Bar
2024.06 - 2026.07
Server/Bartender
The Ox Wine Bar
2024.04 - 2025.01
Host/Server
Bristol
2018.10 - 2020.01
Server, Food runner, Host, Expo, Bartender, Shift Lead
Snooze An A.M. Eatery
2018.01 - 2023.05
Server
Native Foods Caf
2013.05 - 2017.09
G.E.D. -
Community College of Denver
Associate in Arts -
MCC Penn Valley