KATHERINE LOWE
Des Plaines,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Hospital Account Liaison
AdaptHealth
10.2022 - Current
- Promoted products and services to health care professionals
- Serviced existing accounts on regular basis to maximize revenue.
- Conducted daily sales calls to assigned referrals and maintained ongoing business with referrals
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Disability Representative
Sedgwick
01.2022 - 09.2022
- Analyze, approve, and authorize assigned claims and determine benefits for disability plans
- Review and analyze medical information
- Provide disability case management and claim determinations based on medical documentation
- Communicate clearly with claimant and client on all aspects of claims process either by phone and/or written correspondence
- Determine if the claimant is disabled as defined by the disability plan
- Communicate with the claimant's providers to set expectations regarding return to work
Bartender
Bub City/ Joes Live
11.2017 - 03.2020
- Always greet bar guests in a courteous and respectable way
- Transmit and deliver orders to customers in a timely manner
- Use suggestive selling techniques to increase cover average and improve the customer dining experience
- Assist other bartenders with overall customer service under a high-pressure environment
Front Desk Receptionist
Four Seasons Hotel
06.2016 - 11.2017
- Determine guest reservation status
- Knowledge of room locations, types of rooms available, and room rates
- Upsell rooms when possible to maximize hotel revenue
- Resolve guest complaints and ensure overall guest satisfaction
- Earned 'Employee of the Month' award
Front Desk Receptionist
Peninsula Chicago Hotel
08.2013 - 05.2016
- Registered guests and assigned rooms
- Upsell rooms when possible to maximize hotel revenue
- Knowledge of room locations, types of rooms available, and room rates
- Maintained a professional appearance and cordial attitude towards all guests and staff
- Organized, promoted, participated in, and successfully helped execute a Kids Lounge for guests
- Elected to participate in the Shanghai Cross Exposure Program
Education
Bachelor of Arts - Public Relations and Advertising, Hospitality
DePaul University
Chicago, IL08.2014
Skills
- Customer service
- Relationship building
- Healthcare Industry Knowledge
- Product Knowledge
- Excellent Communication
- Adaptability and Flexibility
- Professionalism
- Order Processing
Timeline
Hospital Account Liaison
AdaptHealth
10.2022 - Current
Disability Representative
Sedgwick
01.2022 - 09.2022
Bartender
Bub City/ Joes Live
11.2017 - 03.2020
Front Desk Receptionist
Four Seasons Hotel
06.2016 - 11.2017
Front Desk Receptionist
Peninsula Chicago Hotel
08.2013 - 05.2016
Bachelor of Arts - Public Relations and Advertising, Hospitality
DePaul University
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