Shawndrea Triplett
Forney
Summary
Professional with strong background in healthcare account management, equipped to drive impactful results. Demonstrates expertise in developing and maintaining hospital relationships, optimizing account performance, and ensuring seamless communication. Highly collaborative team player known for adaptability and results-driven mindset. Skilled in strategic planning, customer service, and problem-solving, with focus on achieving organizational goals.
Overview
10
10
years of professional experience
Work History
HOSPITAL ACCOUNT LIAISON
Nexion Healthcare Inc
03.2022 - Current
- Managed multiple healthcare strategy and marketing projects, ensuring timely completion of all tasks
- Participated in educational seminars related to Medicare and Medicaid reimbursement systems
- Managed day to day operations of the business development department including budgeting and forecasting revenue goals
- Worked closely with other departments within the hospital to optimize overall efficiency and service delivery.
- Contributed to improved clinical outcomes by facilitating effective communication between treating physicians, specialists, and other healthcare professionals involved in patient care.
Director of Business Development
Advanced Health Solutions
08.2019 - 03.2022
- Increased client base by developing and implementing effective business development strategies.
- Streamlined the referral process, working closely with physicians to identify appropriate services and facilities for patient transfers.
- Communicated with family, pharmacies, hospice care, discharge planners, and other professionals to complete seamless transitions.
- Facilitated successful transitions from acute care settings to rehabilitation facilities by effectively collaborating with external providers and advocating for appropriate levels of support based on individual patient requirements.
Director of Business Development
Capstone Healthcare
02.2015 - 08.2019
- Fostered a culture of collaboration and open communication among hospital staff, ensuring optimal coordination in addressing patients'' unique needs.
- Implemented process improvements within the hospital liaison role that led to increased efficiency, improved communication flow, and enhanced overall patient satisfaction during their medical encounters.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
Education
Bachelor of Administration - HEALTHCARE ADMINISTRATION
University of Michigan-Flint
Flint, MI12-2013
Skills
- Healthcare industry
- Teamwork and collaboration
- Organizational skills
- Excellent communication
- Decision-making
- Self motivation
- Policy compliance
- Meeting sales goals
- Vendor management
- Revenue growth
- Key account management
- Customer engagement
Timeline
HOSPITAL ACCOUNT LIAISON
Nexion Healthcare Inc
03.2022 - Current
Director of Business Development
Advanced Health Solutions
08.2019 - 03.2022
Director of Business Development
Capstone Healthcare
02.2015 - 08.2019
Bachelor of Administration - HEALTHCARE ADMINISTRATION
University of Michigan-Flint
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