Katherine Ly
Sacramento,CA
Summary
Experienced in navigating nonprofit protocols with a strong track record of coordinating and managing study documentation and records. Keen attention to detail ensures seamless organization and accuracy in all aspects of work. Expertise in maintaining meticulous records and facilitating smooth operations contributes to the success of any organization.
Overview
9
9
years of professional experience
Work History
Activist and Peer Mentor
National Multiple Sclerosis Society
2016.07 - Current
- Develop plans and advocate state bills remotely and in legislative office visits with doctor and patient team for successful advocacy initiatives, with significant policy changes.
- Managed databases of donors, and volunteers to maintain accurate records of engagement history.
- Built strong networks with community partners to support campaigns for social change.
- Represent and interact at grassroots advocacy events with organization, business, and government leaders and activists
- Collaborated on pediatric camp programs for research with 5 peers and 8 camp staff with nurse practitioners and RNs
- Led team of 20 students as Volunteer Team Captain for annual fundraiser walk at CA State Capitol building, 2014-2016.
Pharmacy Associate & CA State-qualified Technician
Walgreens
2021.05 - 2022.02
- Collaborated with the pharmacy team to streamline workflow processes, resulting in reduced wait times for customers.
- Ensured the accuracy of prescription information by diligently verifying patient data and communicating any discrepancies to pharmacists.
- Improved patient satisfaction by providing efficient and accurate prescription filling services.
- Strengthened relationships with healthcare providers through clear communication regarding patient prescriptions and medication needs.
- Enhanced customer experience by offering timely and knowledgeable assistance with over-the-counter medication inquiries.
- Assisted pharmacist in rapid practice and cashiering
- Used MS Office for patient and drug info, processed prescriptions
- Supported patients, resolved issues, answered questions for services and products in complex environment
- Professional phone and desk etiquette with patients, healthcare providers, doctors, staff
- Registered patients for vaccinations (COVID-19 - Pfizer and booster doses, Influenza, Shingles...) appointments and walk-in
- Securely entered PHI into data management system
- Printed and provided forms for patients to fill
- Administered COVID-19 PCR tests
- Prepared tests and maintains strict sanitation with PPE and sanitary work area
- Instructed patients and oversaw COVID-19 nasal swab testing
- Scanned forms and entered tests and VAERS data
- Quality assurance to ensure accurate data, prescription insurance coverage, efficient workflow with team
- Inventory management: unpacked, checked, and stored pharmaceutical shipments
- Ensured law compliance
- Learned designated training program for California pharmacy technician certification and PTCB exam.
Project Support
UC Davis
2021.01 - 2021.07
- Assisted with early website development and design, functional and visual improvements as needed
- Researched interactive maps to use on website to provide California COVID-19 vaccine information by county
- Initiated outside contact and given grant of map tool license for the vaccine media research project
- Collaborated with project leads and peers to input county vaccination links data on map and add to website
- Helped create CoV-2 vaccine information webinar slides and updated as needed (new vaccine information)
- Wrote script, voiced, and self-recorded webinar for 'Debunking Myths' with Zoom to inform and provide resources correcting vaccine misinformation.
- Provided administrative project support to project team and key stakeholders from origination through implementation.
- Supported project researchers and peer team with setup, execution, data
Infrastructure Support Technology Pre-Apprentice
WozU & Cyber Proud
2020.10 - 2020.12
- Work remotely by FT Zoom video with instructors, mentors, staff, and cohort to develop IT skills with courses and tasks
- Creatively completed tasks with PowerShell, Linux, MS Office, learning management systems, TestOut, Zoom, Slack, email
- Test Out Information Technology Fundamentals course: Software, Hardware, Networks, Databases, Programming, Information Systems, Cyber Security
- Test Out Server Pro 2016 course.
- Showcased commitment to quality workmanship by paying close attention to detail throughout all tasks performed during the pre-apprenticeship period.
Remote Customer Service Representative
Maximus
2020.05 - 2020.07
- Answered phone calls with script regarding UI, PEUC, and PUA claims and payments for South Carolina using Genesys
- Supported daily average of 15 diverse callers for UI claims in state government CRM; researched SC UI claims guidelines
- Charted information and notes with confidentiality into database during and off calls; remotely operated with team and lead.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Finance and Operations Director
Davis Period (former PERIOD chapter)
2019.02 - 2020.07
- Remotely recruit, interview, and train incoming student team for next academic year with social media, email, Zoom
- Advised COVID-19 health precautions and digital participation option for March 2020 student study event
- Managed reimbursements and relationships with donors, local businesses, and students for quarterly fundraiser events
- Tracked, organized, and advised efficient finances with programs data by creating Google Docs, Forms, and Sheets.
- Initiated documentary screening event for 'Period. End of Sentence.'
General Associate
Davis Women in Business at UC Davis
2019.01 - 2020.06
- DWIB organization empowers women to lead in business with development in career, network, achievement
- Ideated, researched, and presented on mentorship using Google Slides for Spring 2019 members meeting
- Recognized for Excellence as a General Associate in Winter 2019 for novel initiative and participation.
President of UC Davis Chapter
Team HBV – Asian Liver Center at Stanford University
2017.06 - 2019.12
- Led officer team of 5 to advocate awareness and prevention with collegiate conference participation and training
- Advocated about HBV using electronic and interpersonal communication for events with research staff, faculty, and peers
- Surveyed questions and took clinical vitals of study participants at hepatitis B screenings with 3 UCD student clinics.
Student Assistant
Peter J. Shields Library at UC Davis
2017.06 - 2019.06
- Created Excel and Google Sheets files to research and accurately enter books data into multiple databases
- Timely organized book donations inventory with strong attention to detail to maintain good donor relationships
- Operated independently and with coworkers as needed; communicated with colleagues in office and by email.
Health Fair Co-Director for Senior Project
CIVITAS RAHS
2015.05 - 2015.12
- Planned and collaborated with peer co-director to execute event in diverse community with varied booths and 50 attendees
- Coordinated attendance of Covered California and health insurance providers for information and enrollment
- Designed, produced, and marketed physical and digital event flyers with interpersonal communications with the community.
Intern
Asian Pacific Islander American Public Affairs – National HQ
2015.06 - 2015.08
- Recorded patient health history and physical data at NIH screenings; scribed and assisted women’s health access focus group
- Entered data with Excel, called to thank organization donors and request details for gift delivery, printed letters to mail
- Communicate and assist diverse API staff and community with Chinese, Filipino, Hmong, Korean, Lao, Vietnamese
Education
Bachelor of Arts - Economics with Data Analytics emphasis
University of California, Davis
Skills
- Design Thinking
- Problem-solving
- Collaborative
- Growth mindset
- 50 WPM
- MS Office: Excel, PowerPoint, Word
- Learns project and data management, web design, programming, SQL, Python, UI/UX, JavaScript, HTML, CSS
- Cross-cultural competency
- Nonprofit Management
- Independent and Team work
- Organizational Skills
- Attention to Detail
Additional Information
Passionate student eager to return to Part-Time work after time off for health reasons
Timeline
Pharmacy Associate & CA State-qualified Technician
Walgreens
2021.05 - 2022.02
Project Support
UC Davis
2021.01 - 2021.07
Infrastructure Support Technology Pre-Apprentice
WozU & Cyber Proud
2020.10 - 2020.12
Remote Customer Service Representative
Maximus
2020.05 - 2020.07
Finance and Operations Director
Davis Period (former PERIOD chapter)
2019.02 - 2020.07
General Associate
Davis Women in Business at UC Davis
2019.01 - 2020.06
President of UC Davis Chapter
Team HBV – Asian Liver Center at Stanford University
2017.06 - 2019.12
Student Assistant
Peter J. Shields Library at UC Davis
2017.06 - 2019.06
Activist and Peer Mentor
National Multiple Sclerosis Society
2016.07 - Current
Intern
Asian Pacific Islander American Public Affairs – National HQ
2015.06 - 2015.08
Health Fair Co-Director for Senior Project
CIVITAS RAHS
2015.05 - 2015.12
Bachelor of Arts - Economics with Data Analytics emphasis
University of California, Davis
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