Hi, I’m
Katherine Maldonado
Scranton,PA
Summary
Recognized for exceptional customer service and conflict resolution skills while thriving in high-pressure environments. Committed to continuous improvement and excellence in all tasks. Brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent bilingual communication and problem-solving skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
years of professional experience
Work History
Department Of Defense - Navy
Machinist Mate
09.2019 - Current
Job overview
- Reviewed blueprints, sketches, or engineering drawings to ensure accuracy before beginning any machining operation.
- Read and interpreted technical documentation.
- Inspected, repaired and replaced system components.
- Served as a mentor to junior machinist mates, sharing knowledge and best practices for professional growth and development.
- Adapted quickly to new and changing technologies in machining field.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Supported continuous improvement efforts by participating in process reviews and suggesting areas for enhancement.
The Viewmont Diner
Waitress
02.2019 - 08.2019
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Scranton High SchoolScranton, PA
High School Diploma
06-2019
Skills
- Customer service
- Detail-oriented data entry
- Conflict resolution
- Call center experience
- Appointment coordination
- Reliability
- Administrative support
- Team development
- Critical thinking
- Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Machinist Mate
Department Of Defense - Navy
09.2019 - Current
Waitress
The Viewmont Diner
02.2019 - 08.2019
Scranton High School
High School Diploma
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