Sierra Rivelli
Frisco
Summary
Proficient in operating and maintaining machinery with a proven ability to diagnose and resolve technical issues. Committed to delivering exceptional customer service and leveraging analytical skills to improve processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Machinist Mate
United States Navy, USN
Norfolk
11.2018 - 07.2021
- Assisted users with setup and troubleshooting of devices and applications.
- Operated and maintained machinery to ensure optimal performance and safety.
- Conducted routine inspections to identify mechanical issues and prevent downtime.
- Collaborated with team members to execute maintenance schedules effectively.
- Assisted in troubleshooting mechanical failures using diagnostic tools.
Member Service Representative
Costco
Indianapolis
11.2017 - 10.2018
- Assisted members with inquiries and transactions at the membership counter.
- Collaborated with team members to resolve member issues promptly.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Delivered training sessions on software applications for new employees.
Front Desk Receptionist
JW Marriott
Indianapolis
01.2015 - 10.2017
- Managed phone calls and directed inquiries to appropriate departments.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
Bachelor of Science - Cybersecurity
Full Sail University
Winter Park, FL09-2025
Associate of Applied Science - Information Technology
Full Sail University
Winter Park, FL08-2024
Skills
- IT support
- Network troubleshooting
- Team collaboration
- Customer service
- Data entry
- Technical drawing
- Computer skills
- Machine setup
- Problem-solving aptitude
- Analytical thinking
- Troubleshooting
- Quality control analysis
- Office 365 migration
Certification
CompTIA A+
Timeline
Machinist Mate
United States Navy, USN
11.2018 - 07.2021
Member Service Representative
Costco
11.2017 - 10.2018
Front Desk Receptionist
JW Marriott
01.2015 - 10.2017
Bachelor of Science - Cybersecurity
Full Sail University
Associate of Applied Science - Information Technology
Full Sail University