Katherine Maloney
Louisville,CO
Summary
Dedicated professional with strong skills in customer service, conflict resolution, and teamwork. Proven ability to enhance operational flow and develop tailored lesson plans to meet diverse needs.
Overview
6
6
years of professional experience
Work History
Team Member
Lindsay’s Boulder Deli at Häagen-Dazs
Boulder, CO
01.2025 - Current
- Delivered prompt customer service by addressing inquiries to ensure customer satisfaction.
- Created a positive first impression by greeting customers warmly.
- Operated cash register and processed customer transactions accurately.
- Assisted in training new team members on company procedures.
- Maintained a clean and organized work area throughout the shift.
- Followed health and safety guidelines for food preparation and handling.
- Rotated through a series of different stations based on team needs.
- Established and nurtured working relationships with peers and management to foster a collaborative work environment.
- Collaborated with team members to ensure efficient service during peak hours.
Water Safety Instructor
City of Louisville
Louisville, Colorado
08.2022 - Current
- Demonstrated lifesaving techniques and safety practices for diverse age groups and varying skill levels.
- Conducted swim lessons for groups and individuals, ensuring a safe and supportive environment.
- Developed tailored lesson plans to meet participants' needs and abilities, including special needs participants.
- Evaluated participants' skills and provided constructive feedback for improvement.
- Mentored junior instructors in teaching methods and safety protocols, improving overall instructional quality.
- Communicated progress updates to parents, fostering engagement in their child's learning.
- Built positive relationships with students, parents, colleagues and administrators.
Seasonal Lifeguard: Memory Square Outdoor Pool
City of Louisville
Louisville, Colorado
05.2022 - 09.2024
- Monitored pool area to ensure safety compliance and promote guest well-being. to ensure guest safety and compliance with regulations.
- Supervised lifeguard team during shifts to ensure pool safety and compliance.
- Responded to emergencies with first aid and CPR techniques.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Completed incident and accident reports, detailing events and actions taken for supervisor review to enhance safety protocols.
- Performed thorough cleaning of the pool to maintain safe swimming conditions and optimal water quality through balanced chemical levels.
SAC Staff Member
Boulder Valley School District
Boulder, Colorado
09.2020 - 05.2021
- Provided emotional support to students facing personal challenges, improving emotional well-being and increasing school engagement.
- Guided children through engaging activities, promoting social skills and a positive learning atmosphere.
- Supervised children's play activities to ensure safety and engagement.
- Managed conflict resolution among children, fostering a supportive and harmonious environment.
- Collaborated with staff to develop program schedules and activity plans, ensuring alignment with student needs and program goals.
- Provided assistance with homework and other academic tasks.
Education
Bachelor of Arts - Psychology
University of Colorado At Boulder
Boulder, CO08-2025
Skills
- Customer service
- Team collaboration
- Onboarding training
- Effective communication
- Safety compliance
- Time management
- Relationship building
- Interpersonal communication
- Inventory management
Timeline
Team Member
Lindsay’s Boulder Deli at Häagen-Dazs
01.2025 - Current
Water Safety Instructor
City of Louisville
08.2022 - Current
Seasonal Lifeguard: Memory Square Outdoor Pool
City of Louisville
05.2022 - 09.2024
SAC Staff Member
Boulder Valley School District
09.2020 - 05.2021
Bachelor of Arts - Psychology
University of Colorado At Boulder