Katherine Manning
Plantation,FL
Summary
Experienced hospitality professional with experience in bartending and a proven track record of delivering exceptional customer service. Known for efficiently managing time, resolving conflict, and creating memorable guest experiences. Highly adaptive with strong communication and teamwork skills, consistently contributing to seamless operations and elevated customer satisfaction.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Chilis Resturant
Plantation, FL
09.2015 - Current
- Greeted guests with friendliness and professionalism.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained knowledge of current menu items and ingredients.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Performed opening and closing duties including restocking supplies.
Server
Kaluz Restaurant
Plantation, FL
07.2022 - 09.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided drink suggestions to customers based on their preferences.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Performed opening and closing duties including restocking supplies.
Education
High School Diploma -
Western High School
06-2015
Skills
- High volume dining
- Hospitality service expertise
- Point of sale operation
- Order accuracy
- Effective customer upselling
- Dining crew workflow optimization
- Safe food handling
- Server training
- Liquor, wine, and food service
- Strong work ethic
Timeline
Server
Kaluz Restaurant
07.2022 - 09.2023
Server/Bartender
Chilis Resturant
09.2015 - Current
High School Diploma -
Western High School
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