Katherine Maxwell
Sherman,TX
Summary
Results driven business operations professional with over 30 years of experience and proven to deliver revenue and profit gains, achieve costs savings and drive performance and productivity. Strengths include building cohesive, top-performing customer-centric teams. Analytical and critical thinker improves performance by understanding market and competition and by delivering high quality and service to customers. Dedicated and dependable with skills and knowledge to resolve complex issues and challenges.
Overview
33
33
years of professional experience
Work History
Senior Business Operations Manager
Evernorth
Hartford, CT
09.2018 - Current
- Improved quality and efficiency by implementing staff performance review processes and standards.
- Spearheaded efforts for business system analysis, root cause analysis, solution identification and evaluation.
- Led business management project initiative, which reduced costs and improved operational efficiencies.
- Focused on evaluating and enhancing employee potential, both individually and in teams.
- Collaborated with our GSP partners to facilitate new process improvements, enabling the company to meet business objectives.
- Acted as liaison between multiple departments to support operational productivity and represent corporation.
- I have 15 direct report employees who oversee 4 global service partnerships, with over 1000 employees, and an annual budget of over 15M.
- Responsible for writing business rules that route paper and fax submissions to the appropriate workflows.
Agile Project Owner
Cigna HealthCare
Sherman, TX
09.1991 - 09.2018
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Led meetings with internal team members, consultants and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Education
Some College (No Degree) - Business
Grayson College
Denison, TXSkills
- Project Management
- Strategic Planning
- Budgeting and forecasting
- Disciplined leadership
- Business Planning
- Cost Reduction & Containment
- Decision-making capabilities
- Process Change & Implementation
- Strong analytical thinking
- Vendor & Supplier Management
- Contract Administration
- Negotiation
- Operations Management
Timeline
Senior Business Operations Manager
Evernorth
09.2018 - Current
Agile Project Owner
Cigna HealthCare
09.1991 - 09.2018
Some College (No Degree) - Business
Grayson College
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