Summary
Overview
Work History
Education
Skills
Publications
Timeline
Generic

Katherine McKenney

Miami

Summary

Dynamic professional with a proven track record at Superblue, excelling in customer service and graphic design. Adept in Adobe Creative Suite and skilled in leadership, I enhance visitor engagement and satisfaction while driving team performance. Committed to delivering high-quality experiences and fostering a welcoming environment in fast-paced settings.

Overview

3
3
years of professional experience

Work History

EXPERIENCE GUIDE

Superblue
Miami
10.2024 - Current
  • Assisting visitors with their inquiries, providing them with accurate information about the museum's collections and exhibitions.
  • Answering phone calls related to general inquiries about upcoming events or exhibition dates.
  • Demonstrating excellent customer service skills while interacting with guests from diverse backgrounds.
  • Inspecting galleries regularly for any damage caused by visitors or environmental factors.
  • Facilitating interactive activities designed to increase visitor engagement and appreciation of the museum's artwork.
  • Collaborating with other staff members to ensure smooth operation of daily activities.

GRAPHIC DESIGN INTERN

Superblue
Miami
02.2025 - 04.2025
  • Created original graphic designs for marketing materials
  • Designed an informative newsletter and postcards about the artists and their installations
  • Redesigned an evacuation map for the building
  • Researched several graphic designers and their use of technology and how they can combine art and science while also connecting with the viewer through physical interactions with the art.

SHIFT LEADER

Diced
11.2021 - 12.2023
  • Ensuring a high level of customer satisfaction by addressing complaints and inquiries.
  • Quickly addressing any issues related to service, food quality, or customer requests.
  • Leading by example in providing excellent customer service and creating a welcoming environment.
  • Ensuring that operations and team performance are consistent with company policies and expectations.
  • Overseeing the accuracy of customer orders, especially during busy shifts.

Education

BACHELOR OF FINE ARTS - GRAPHIC DESIGN, Art History

Florida International University
Miami, FL, US
04.2025

Skills

  • Adobe Photoshop, Illustrator, Indesign
  • Microsoft Word, Excel, and Power Point
  • Well-organized
  • Leadership Skills
  • Communication
  • Customer service
  • Typing
  • Time management

Publications

-Published Medical Illustrations for the International Journal of Surgery Case Reports, 2019

-Published Medical Illustrations for the American Journal of Surgery Case Reports, 2020

-Displayed Graphic design posters for an exhibit in the Dorca Museum., 2025

Timeline

GRAPHIC DESIGN INTERN

Superblue
02.2025 - 04.2025

EXPERIENCE GUIDE

Superblue
10.2024 - Current

SHIFT LEADER

Diced
11.2021 - 12.2023

BACHELOR OF FINE ARTS - GRAPHIC DESIGN, Art History

Florida International University

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