Katherine McNamee
Walmart
COATESVILLE,PA
2027
years of professional experience
Dynamic and results-driven professional with extensive experience at Domino's Pizza Inc., excelling in team leadership and operational excellence. Proven ability in coaching and mentoring, enhancing customer satisfaction, and maintaining quality control. Adept at schedule management and conflict resolution, consistently achieving business goals through effective relationship building and attention to detail.
Work History
BOH Team Lead
1 Year 1 Month- Supervised back-of-house and kitchen workflows to maintain fast, accurate guest service.
- Trained team members on register operations, food safety, and service standards.
- Coordinated shift assignments to support coverage, speed, and order accuracy.
- Monitored cleanliness and sanitation practices to meet restaurant compliance requirements.
- Resolved guest concerns promptly to preserve service quality and customer satisfaction.
- Maintained inventory awareness to support efficient prep and reduce supply shortages.
- Supported team performance through coaching, feedback, and on-the-job instruction.
- Enforced operational procedures to keep service consistent during busy periods.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Team Lead/ Cashier
3 Years- Directed daily team workflows to maintain smooth store operations and timely task completion.
- Coached associates on safety procedures, customer service standards, and task prioritization.
- Monitored inventory conditions and escalated stock issues to support accurate replenishment.
- Coordinated freight processing, stocking, and zoning to improve salesfloor readiness.
- Trained new associates on tools, procedures, and workflow expectations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
General Manager
- Directed daily store operations, maintaining service standards, product quality, and order accuracy.
- Managed scheduling, labor allocation, and staffing coverage to support peak business demand.
- Trained team members on food safety, sanitation, and Domino's operational procedures.
- Monitored inventory levels, ordering, and waste controls to support efficient store performance.
- Resolved customer concerns promptly, protecting satisfaction and repeat business.
- Oversaw cash handling, register balancing, and loss prevention practices.
- Analyzed sales trends and operational results to improve store profitability.
- Coordinated hiring, onboarding, and performance coaching to strengthen team capability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Bus Driver
12 Years 10 Months- Operated school bus safely along assigned routes, following traffic laws and district procedures.
- Conducted pre-trip and post-trip inspections to verify bus readiness and identify maintenance issues.
- Managed student behavior on board, enforcing safety rules and maintaining orderly passenger environment.
- Assisted students during boarding and unloading, supporting safe curbside and crosswalk procedures.
Education
High School Diploma
High School Diploma
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Workplace safety
Schedule management
Influencing skills
Relationship building
Quality control
Timeline
BOH Team Lead
Chick Fli a
10.2025 - CurrentRead More
Team Lead/ Cashier
Walmart
11.2023 - CurrentRead More
Bus Driver
Krapf School Bus
08.2008 - 06.2021Read More
General Manager
Dominos Pizza Inc.
2001 - 06.2023Read More
Downingtown West
High School Diploma
Read More
Cat Brandywine
High School Diploma
Read More