Katherine Meiklejohn

Managed customer accounts to secure customer satisfaction and repeat business. Immediately addressed problems with customers to promote speedy resolution. Coordinated schedules and timelines for events. Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Planned, organized, and coordinated special events and celebrations. Recruited, hired, and trained to develop high-performing staff. Implemented policies and procedures to improve restaurant operations and standards. Scheduled staff shifts to meet business demands and coordinate adequate coverage.

• Increased staff performance and engagement via motivational leadership. Conducted regular evaluations of staff to drive quality service and customer satisfaction. Maintained an up-to-date knowledge of trends and developments in hospitality industry to improve service. Established objectives to offer team members clear roadmap to help company achieve overall goals.

Completed multiple tasks simultaneously to optimize project completion. Handled administrative duties, filing, and travel planning. Maintained open communication by presenting regular updates on project status. Conducted research to assist with routine tasks and special projects. Managed organization's social media accounts and websites, adding new, exciting content on consistent basis.

Communicated with clients to find and design layout best suited for client needs, budget and location. Followed up with clients regarding delivery and satisfaction.

Scheduled employees for shifts, taking into account customer traffic and employee strengths. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Served high customer volumes during special events, nights, and weekends. Created social media content with consistent content and tone.