KATHERINE MEJIA
Better Business Bureau Oakland
Las Vegas
1
Language
13
years of professional experience
Seasoned Executive Assistant with over 10 years supporting senior leadership, including a Vice President. Expertise in calendar management, executive reporting, KPI analysis, and project coordination. Streamlines operations and ensures leadership remains informed and focused on strategic objectives.
Work History
Executive Assistant
5 Years 7 Months- Provided executive and operational support to Vice President by coordinating priorities, communications, reporting, projects, and administrative workflow.
- Provide direct executive and operational support to the Vice President, coordinating priorities, communications, reporting, projects, and day-to-day administrative workflow.
- Track strategic initiatives, special projects, deadlines, action items, and follow-ups to maintain visibility and keep executive priorities moving toward completion.
- Coordinated new-hire onboarding process, including training schedules, documentation, system access, introductions, and logistics for first week.
- Produce recurring sales-performance reports, KPI summaries, and business activity analyses used by leadership to monitor individual and team results.
- Create and maintain bonus and incentive reporting, ensuring supporting sales data is accurate, organized, and complete.
- Coordinate candidate interviews and hiring logistics, including interview scheduling, candidate communication, internal coordination, and leadership follow-up.
- Tracked strategic initiatives, special projects, deadlines, and action items to maintain visibility and advance executive priorities toward completion.
- Maintain CRM data, applications, business files, and confidential records with a high degree of discretion and accuracy while identifying opportunities to improve internal processes.
Patient Specialist
3 Years- Coordinated scheduling for 70+ patients daily across 50+ clinics, balancing high-volume requests while supporting efficient patient flow and timely care.
- Completed insurance verifications and authorizations, ensuring accurate documentation and timely treatment for patients.
- Handled 100+ calls per day in fast-paced environment while training 5 new hires on insurance verification procedures and workflows.
Insurance Specialist / Front Office Administrator
2 Years- Led insurance verification processes, reducing billing errors by 25% while improving front-office accuracy and the patient experience.
- Streamlined scheduling and front-office workflows, introducing a self-service insurance claims portal to enhance administrative efficiency.
- Trained 3 new staff members on insurance protocols, patient data management, and administrative procedures to ensure compliance and accuracy.
Office Administrator
2 Years- Managed call routing across five locations and coordinated scheduling, insurance verification, documentation, and daily administrative operations to ensure smooth office function.
- Led administrative staff to enhance office workflow, streamline internal communication, and elevate patient service.
- Managed daily office operations, maintaining efficient patient flow and administrative accuracy.
- Coordinated appointment scheduling, referrals, and provider calendars to support seamless care delivery.
- Supervised front-desk processes, ensuring timely check-in, registration, and patient support.
Education
High School Diploma
Skills
Direct VP Support
Executive Calendar Management
Executive Communications
Board & Executive Reporting
KPI & Sales Reporting
Project & Priority Management
Interview Coordination
New-Hire Onboarding
Cross-Functional Coordination
Process Improvement
CRM & Data Management
CRM Software
Reporting tools
Microsoft 365 expertise
Google Workspace proficiency
Patient Scheduling Coordination
Executive assistance
LANGUAGES
English & Spanish — Bilingual
Personal Information
Title: EXECUTIVE ASSISTANT | EXECUTIVE OPERATIONS | BOARD & LEADERSHIP SUPPORT
Timeline
Executive Assistant
Better Business Bureau Oakland
03.2021 - CurrentRead More
Patient Specialist
Cranial Technologies
01.2018 - 01.2021Read More
Insurance Specialist / Front Office Administrator
Suárez Physical Therapy
01.2016 - 01.2018Read More
Office Administrator
Nevada Comprehensive Pain Center
01.2014 - 01.2016Read More
Canyon Springs High School
High School Diploma
Read More