KATHERINE MITCHELL

Summary

Passionate and detail-oriented professional equipped with a degree in Anthropology and Sociology, actively seeking a challenging HR/Recruiting role. Possessing a solid foundation in understanding human behavior and cultural dynamics, a unique perspective is brought to talent acquisition and management. Proficient in fostering diversity, inclusion, and cultivating positive workplace environments. Strong communication and interpersonal skills enable effective relationship-building with both candidates and colleagues. Eager to leverage analytical thinking and cultural awareness to contribute effectively to a dynamic HR team, facilitating the acquisition of top talent and promoting a harmonious workplace culture.

Overview

year of professional experience

Work History

Customer Success Intern

ROBIN

03.2023 - Current

Reporting to Head of Customer Success and collaborating cross-functionally, support multichannel marketing and sales projects involving market research, consumer insights, and data-driven analyses to facilitate brand-building and customer-acquisition strategies, school client outreach initiations, and Robin SEL program success
Provide administrative support
Assisted product team in creating a searchable database by keywords, single-handedly generating voice-to-text files and applying a student and teacher lens to ensure highly relevant keywords based on video topic for SEO
Conducted market research and competitive analysis to identify new business opportunities, customer demographics for targeting, potential product offerings, distinguishing features compared to competitors, and provide actionable recommendations for enhancements
Presented industry insights, research findings, and relevant news to managers
Facilitated sales email campaign, following up with calls/emails to over 300 leads (people who clicked through as tracked on HubSpot dashboard), achieving 100% success rate on prospect outreach
Monitor and track new trends on social media for all 57 schools and contribute to content creation across platforms.

Education

Bachelor of Arts - Sociology & Anthropology

High Point University, High Point, NC

05.2023

Minor: Criminal Justice

High School Diploma -

Convent of The Sacred Heart, New York, NY

06.2017

Skills

Office Management
Administrative Support
Customer Service
Project Coordination
Communication
Data Entry
Teamwork

Market Research
Time Management
Phone Etiquette
Files & Records Management
Customer Success, Sales & Marketing Support
Problem Solving
Technical Snapshot: Mac & PC, Microsoft Office Suite (Word, Excel, PowerPoint), Pages, Google Docs, Adobe Photoshop & Lightroom, Photography, Social Media Platforms

Websites

https://www.linkedin.com/in/katherine-mitchell-07a58020b/

Distinction

William & Mary, Williamsburg, VA, 07/2022, Archeology Field School Course Summer Program: Archeological dig for the Colonial Williamsburg Foundation.
Winterline Global Education, Global, 2017 - 2018, Traveled the world for 9 months, living in 10 countries and learning over 100 real-world skills. Countries: U.S., Panama, Costa Rica, Thailand, Cambodia, Austria, Italy, Germany, Prague, India.Life skills: Studied herbal medicine in Costa Rica, negotiated with tuk-tuk drivers and planted mangrove in Thailand, planned and scheduled travel itineraries, navigated complex and rural transportation systems, and much more. Final project: Organized solo travel plan on $1K budget, selected a teacher, and studied photography in Amsterdam.

Hobbies and Interests

Photography
Travel
Technology
Reading
Learning

Timeline

Customer Success Intern - ROBIN