Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Katherine Moncayo

Westfield,NJ

Summary

Enthusiastic and dedicated professional with 7+ years of diverse client services and experience. Skilled in communication, active listening, and analytical problem-solving. Experienced in managing heavy workloads and known for a people-first approach that consistently ensures client satisfaction. Transitioning from the pharmaceutical industry to pursue a career in luxury fashion and lifestyle, leveraging my conversational skills in French, Spanish, and Italian acquired through high school and college. Eager to contribute my youthful energy and client-focused mindset to a top-level agency while starting a role in luxury fashion and lifestyle.

Overview

10
10
years of professional experience

Work History

Client Service Associate

IQVIA Biotech
Bridgewater, NJ
02.2022 - 02.2024
  • Provide guidance and support to clients and pharmacies
  • Liaise as initial point of contact for client issues, acting as triage, escalation, and issue owner for client support requests
  • Responsible for being a strong client advocate, identifying and reporting feedback and bugs to team leads to help resolve issues
  • Recognize operational challenges and suggest recommendations to management as necessary
  • Assisting over 200 client calls a week ( 200 inbound calls and 50 outbound calls/ week)
  • Establish and maintain excellent communication and relationships with clients, coworkers, and managers

Extern

AT&T Learning Academy
New York, NY
06.2020 - 07.2023
  • Completed 80 hours of self-paced learning in human resources, finance, advertising, media and technology, leadership, and communication
  • Developed understanding of client’s business needs, business relationships, and communication of support issues
  • Learned insights and guidance from business executives and recognized experts at AT&T
  • Attained certification upon completion of business and technical acumen in communication, branding, Machine Learning 101, Artificial Intelligence overview, Media Industry overview, Project and Time Management, and Sales Integrity

House Manager/Private Nanny

Self Employed
Westfield, United States
09.2017 - 12.2021
  • Coordinated and managed extra-curricular activities
  • Supported special requests for consistency and smooth running of home
  • Modeled appropriate social behaviors and demonstrated care for others
  • Promoted good behaviors by using positive reinforcement

Physical Therapist Assistant

Northeast Spine And Wellness Ny
Clark, NJ
04.2015 - 06.2017
  • Followed all HIPAA rules and regulations regarding patient confidentiality
  • Communicated with physicians to provide updates on patient care
  • Assessed treatment plans and made adjustments for maximum benefits
  • Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability
  • Organized marketing and advertising events, resulting in 20% increase in new clients and patients
  • Promoted wellness and pain relief products - leading to increase in patient sales and product recommendations
  • Inbound and outbound calls 30 per day, scheduling appointments and following up with patients
  • Provided and trained 30-40 patients a day with exercise plans made by physical therapists
  • Maintained continuous quality improvement for patients and customers through encouragement

Boutique Associate

Francesca's Boutique
Westfield, United States
12.2013 - 03.2015
  • Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets
  • Oversaw merchandising strategies to effectively showcase products with eye-catching displays
  • Empowered customers to make informed decisions by educating them on product and service offerings and current industry trends
  • Stayed on track to exceed 50% growth by skillfully managing personnel, inventory, and marketing resources
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Recommended complementary purchases to customers, increasing revenue
  • Network to attract best talent. Represented Francesca's core values, highlighting positive unique fun work environment
  • Engaged in selling culture that focused on building loyal guests with positive and clear communication
  • Demonstrated passion for fashion by understanding trends

Education

Bachelor of Science - Communication Studies

Rutgers University
New Brunswick, NJ

Skills

  • Brand Consistency
  • Building Client Rapport and Support
  • Conflict Resolution
  • Creativity and Problem Solving
  • Customer Service and Education
  • Interpersonal Skills
  • Microsoft Office Suite
  • Project Management Abilities
  • Researching
  • Tactful and Diplomatic
  • Proficient in Spanish, Italian, and French
  • 50 WPM
  • SEO

Affiliations

Passionate about conscious consumerism and supporting brands with this ethos. Thrive on an active lifestyle, enjoying sports like golf, surfing, snowboarding, and year-round hiking. Explore NYC's vibrant cultural scene, including art and history museums, fashion shows, and delve into STEM subjects and history during downtime. Avid reader and language enthusiast, considering myself a polymath.

Timeline

Client Service Associate

IQVIA Biotech
02.2022 - 02.2024

Extern

AT&T Learning Academy
06.2020 - 07.2023

House Manager/Private Nanny

Self Employed
09.2017 - 12.2021

Physical Therapist Assistant

Northeast Spine And Wellness Ny
04.2015 - 06.2017

Boutique Associate

Francesca's Boutique
12.2013 - 03.2015

Bachelor of Science - Communication Studies

Rutgers University

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Katherine Moncayo