Customer Service Manager
Jersey Jet Ski
Jersey City , NJ
05.2021 - 08.2021
- Oversaw the booking and onboarding of customers renting jet skis from this Hudson River recreation company.
- Explained benefits, features and recommendations to maximize client retention.
- Managed the front desk and training of new employees.
- Primary responsibilities included making sure schedules were organized, fees paid, all participants took safety courses and that the on-river guides were properly assigned.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
