Molly Hennemann
Nokomis,FL
Summary
Highly motivated self starter with extensive customer service and hands on sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile. Consistently recognized for exceptional people skills and a driven mentality.
Overview
3
3
years of professional experience
Work History
Co-Business Owner and Lead Operations Manager
Island Jet Ski and Watersports
05.2022 - 01.2023
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established strong online presence, managing social media platforms to engage with customers and build community.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Troubleshooted processing errors and malfunctions, resolving issues with minor machine repairs.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Ranch Manager
Shepperson Ranch
11.2023 - 11.2024
- Herded livestock using horses, including multiple week long cattle drives over rough mountainous terrain and harsh conditions.
- Examined and treated horses and cattle for sickness and overall herd health.
- Performed repairs and preventive maintenance on equipment and property.
- Implemented regenerative practices that improved grass and soil health while increasing yields over time.
Seasonal Horse Wrangler
White Lodging
05.2023 - 11.2023
- Maximized guest satisfaction by providing exceptional instruction on horse care, grooming, and riding techniques.
- Showcased outstanding customer service skills while addressing rider concerns or inquiries about horse-related topics.
- Collaborated with fellow wranglers on special projects such as facility improvements or trail maintenance initiatives for enhanced experiences.
- Prevented injuries by ensuring proper fitting of tack and promptly addressing any equipment issues during rides or activities.
- Maintained excellent herd health with regular veterinary check-ups, vaccinations, and proper nutrition plans.
Server
Mission Organics
02.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple orders simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostered a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders and handled complimentary items.
- Cultivated warm relationships with regular customers, leading to repeat business.
Education
Bachelor of Science - Business Communication
University of Central Florida
Orlando, FL12-2024
Skills
- Exceptional customer service
- Relationship building
- Sales strategies
- Client retention strategies
Timeline
Ranch Manager
Shepperson Ranch
11.2023 - 11.2024
Seasonal Horse Wrangler
White Lodging
05.2023 - 11.2023
Server
Mission Organics
02.2023 - 05.2023
Co-Business Owner and Lead Operations Manager
Island Jet Ski and Watersports
05.2022 - 01.2023
Bachelor of Science - Business Communication
University of Central Florida
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