Katherine Navarrete
Richardson
Summary
Detail-oriented professional with extensive experience in clerical and administrative support within high-volume environments. Known for effective communication and strong customer service skills, adept at managing office operations and ensuring compliance with company policies.
Overview
7
7
years of professional experience
Work History
Sales Bilingual/Bilingual Customer Service Representative
CubeSmart Self Storage
Malvern
04.2024 - 06.2025
- Provided clerical and administrative support in a high-volume customer service environment, assisting the public in person and by phone
- Processed applications, contracts, payments, and account updates with accuracy, attention to detail, and confidentiality
- Maintained and updated electronic records, files, and reports in compliance with company policies and procedures
- Explained policies, procedures, fees, and service requirements clearly to customers from diverse backgrounds
- Resolved customer concerns professionally while following established guidelines and escalation procedures
- Handled sensitive personal and financial information in accordance with privacy standards
- Managed daily office operations including scheduling, documentation, filing, and correspondence
- Trained and supported staff to ensure consistent service delivery and compliance
General Manager
Cubesmart Self storage
Garland
02.2018 - 04.2024
- Provided clerical and administrative support in a high-volume customer service environment, assisting the public in person and by phone
- Processed applications, contracts, payments, and account updates with accuracy, attention to detail, and confidentiality
- Maintained and updated electronic records, files, and reports in compliance with company policies and procedures
- Explained policies, procedures, fees, and service requirements clearly to customers from diverse backgrounds
- Resolved customer concerns professionally while following established guidelines and escalation procedures
- Handled sensitive personal and financial information in accordance with privacy standards
- Managed daily office operations including scheduling, documentation, filing, and correspondence
- Trained and supported staff to ensure consistent service delivery and compliance
Education
GED
Virginia Beach, VASkills
- Clerical & Administrative Support
- Data Entry & Record Management
- Customer & Public Assistance
- Confidential Information Handling
- Telephone & Front-Desk Communication
- Filing, Documentation & Forms Processing
- Problem Solving & Conflict Resolution
- Time Management & Organization
Languages
English
Professional
Spanish
Professional
Timeline
Sales Bilingual/Bilingual Customer Service Representative
CubeSmart Self Storage
04.2024 - 06.2025
General Manager
Cubesmart Self storage
02.2018 - 04.2024
GED