Laura Rios
The Bronx,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Receptionist /Bilingual Customer Service Representative
Woodside On The Move
Woodside, NY
09.2017 - 08.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Assistant Director
Woodside On The Move
Woodside, NY
09.2016 - 08.2021
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Facilitated team meetings to discuss progress and address challenges.
Education
Some College (No Degree) - Medical Administration
Monroe College
The Bronx, NYSkills
- Clerical Support
- Scheduling
- File Management
- Data Entry
- Administrative Support
- Scheduling appointments
- Verbal and written communication
- Multi-Line Telephone Systems
- Schedule Management
- Greeting and Seating Clients
Timeline
Receptionist /Bilingual Customer Service Representative
Woodside On The Move
09.2017 - 08.2021
Assistant Director
Woodside On The Move
09.2016 - 08.2021
Some College (No Degree) - Medical Administration
Monroe College