Summary
Overview
Work History
Education
Skills
Languages
Timeline
Skills
Generic

Katherine Nelson

Kalamazoo,MI

Summary

Results-driven professional with a proven track record in analytical problem-solving and data entry, complemented by advanced interpersonal skills. Known for meticulous attention to detail and a strong ability to efficiently identify and resolve discrepancies. Committed to delivering accurate work within tight deadlines, ensuring high-quality outcomes that support organizational goals. A proactive approach to challenges fosters continuous improvement and enhances team collaboration.

Overview

16
16
years of professional experience

Work History

Finance Technician

Bronson Healthcare Group Inc.
11.2019 - 08.2025
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Maintained high level of data integrity by consistently updating vendor information in the system accurately by keeping up to date W-9s for all vendors assigned.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Reconciled the statements from suppliers against invoices and resolved any discrepancies.
  • Fostered positive vendor relations, served as primary contact for vendor inquiries and concerns.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Collaborated with other departments to resolve discrepancies on invoices or purchase orders, promoting smooth business operations.
  • Collected new vendor W-9 and requested new vendor adds/ or updates.
  • Collected, sorted and scanned mail as assigned.
  • Prepared mailed checks for deposit.
  • Investigated and resolved inquiries with billing and invoicing.
  • Operated computers programmed with accounting software to record, store and analyze information.

Patient Access Representative

Bronson Healthcare Group Inc.
04.2017 - 11.2019
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
  • Enhanced data accuracy with meticulous verification of patient information and insurance details.
  • Improved patient satisfaction by efficiently managing registration and intake processes.
  • Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Customer Service Representative

Bronson Healthcare Group Inc.
07.2016 - 04.2017
  • Responsible for ensuring that customers including: patients, visitors, staff, and outside vendors were greeted in a
    positive and professional manner providing overt hospitality.
  • Offered and delivered escort assistance and/or directions while providing a safe, comfortable, pleasant area.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


  • Responded to customer requests for company information.

Patient Transporter

Bronson Methodist Hospital
10.2015 - 07.2016
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Assisted patients in moving out of beds, wheelchairs, stretchers.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Enhanced patient comfort by providing compassionate care and timely transportation.
  • Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
  • Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
  • Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
  • Facilitated smooth transitions between different areas of the hospital by coordinating with clinical staff during patient transfers.
  • Contributed to a safe environment for all individuals within the hospital by adhering to established safety policies and procedures at all times.

EVS Associate

Bronson Methodist Hospital
07.2009 - 10.2015
  • Assisted in maintaining Joint Commission accreditation by adhering to strict cleanliness standards and protocols.
  • Contributed to a positive patient experience by providing courteous assistance whenever needed.
  • Adapted to changing priorities and schedules, demonstrating resilience and flexibility in a dynamic healthcare environment.
  • Supported efficient hospital operations by promptly responding to housekeeping requests and special cleaning needs.
  • Completed comprehensive training on chemical handling procedures for safe storage, usage, and disposal of hazardous materials.
  • Increased efficiency within the EVS department by cross-training in various roles and responsibilities.
  • Participated in continuous improvement initiatives aimed at increasing overall EVS department effectiveness and efficiency.
  • Reduced infection rates by diligently disinfecting surfaces, equipment, and high-touch areas.
  • Improved workspace organization with thorough cleaning and proper waste disposal practices.
  • Enhanced patient satisfaction by maintaining a clean and safe environment in all areas of the facility.
  • Prepared cleaning solutions and equipment in accordance with health and safety standards.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Education

Associate of Applied Science - Accounting

Kalamazoo Valley Community College
Kalamazoo
04.2025

Skills

  • Accounts payable
  • Invoice processing
  • Data entry
  • Data analysis
  • Microsoft Office (Word, Excel, Power Point)
  • Payroll processing knowledge
  • Strong work ethic
  • Teamwork and collaboration
  • Invoicing procedures
  • Financial record keeping
  • Monthly reporting
  • Invoice management
  • Bookkeeping
  • Payment posting

Languages

Spanish
Native or Bilingual

Timeline

Finance Technician

Bronson Healthcare Group Inc.
11.2019 - 08.2025

Patient Access Representative

Bronson Healthcare Group Inc.
04.2017 - 11.2019

Customer Service Representative

Bronson Healthcare Group Inc.
07.2016 - 04.2017

Patient Transporter

Bronson Methodist Hospital
10.2015 - 07.2016

EVS Associate

Bronson Methodist Hospital
07.2009 - 10.2015

Associate of Applied Science - Accounting

Kalamazoo Valley Community College

Skills

  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Organizational skills

Similar Profiles

CREATE PROFILE