Katherine Odom
Virginia Beach,VA
Summary
Dedicated healthcare professional with CNA and MA experience, currently pursuing a BSN while maintaining strong academic and clinical performance. Brings proven teamwork, communication, and efficiency skills developed in high-volume service environments, with the ability to multitask and remain composed under pressure. Seeking a PCT position to expand clinical expertise and strengthen the foundation for a future career as a registered nurse.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Server
Pops Diner Co
Chesapeake, VA
02.2024 - Current
- Collaborated with team members to efficiently serve parties of up to 15 guests, delegating responsibilities to ensure synchronized service, quick table turnover, and high guest satisfaction
- Managed and de-escalated customer concerns using problem-solving and communication to maintain service flow and satisfaction
- Collaborated with team members and kitchen staff to ensure efficient, high-quality service
- Took and processed orders accurately using POS system, ensuring timely and correct delivery of service
- Provided food and beverage service while balancing multiple responsibilities and time-sensitive tasks
- Supported team operations through setup, restocking
Server
Ynot
Chesapeake, VA
11.2023 - 02.2024
- Supported high-volume service operations, working with team members to maintain efficiency during peak periods.
- Assisted with order preparation and delivery, ensuring accuracy and timely completion
- Managed front of house service interactions, demonstrating strong communication skills, professionalism, and the ability to respond calmly under pressure.
- Supported large group and event-based service operations, contributing to organized setup, execution, and cleanup while maintaining workflow efficiency.
- Collaborated with kitchen and service staff to maintain smooth daily operations and consistent service quality.
Certified Medical Assistant
Pariser Dermatology Specialists
Chesapeake, VA
06.2020 - 04.2021
- Roomed patients and obtained comprehensive medical histories and chief complaints for providers, ensuring accurate EMR documentation
- Monitored and recorded patients' vital signs
- Performed specimen collection
- Anticipated provider needs ahead of patient visits to enhance visit efficiency and patient outcomes
- Assisted with phone triage to screen urgent and non-urgent appointments and needs to address
- Performed suture removals
Certified Medical Assistant
Peninsula Dermatology
Newport News, VA
10.2017 - 02.2020
- Performed real-time medical scribe duties using Nextech EMR to document care and changes in patients condition
- Handled patient intake, prior authorizations for medications/biologic's, and referrals to outside physicians
- Administered IM biologic medications
- Compounded local anesthetics by mixing lidocaine, epinephrine, and sodium bicarbonate
- Cross-trained in MOHS and excision procedures, including equipment sterilization, CLIA-compliant specimen handling, and administration of intradermal and subcutaneous lidocaine for local anesthetics
- Assisted providers during skin exams, acute assessments, punch and shave biopsies
Certified Medical Assistant
Complete Dermatology
Mililani Town, HI
04.2016 - 10.2017
- Assisted as bedside with local anesthetic, cosmetic laser treatments, Botox, wound care, excisions, and MOHS surgery
- Performed suture removals
- Acted as lead for medical records, spearheading company merger and EMR conversion of thousands of charts
- Headed prior authorization department for biologic's, Otezla, Botox, and other medications in a timely matter to avoid lapse in treatment
- Performed real-time medical scribe duties with EMA
Certified Nursing Assistant
MARY IMMACULATE HOSPITAL
Newport News, VA
08.2013 - 08.2014
- Assisted post-orthopedic surgical patients with ambulation, foley catheter care, and activities of daily living
- Monitored and recorded vital signs, performed blood glucose testing, and reported abnormal results to appropriate nurse
- Documented all care rendered electronically
- Ensured patient safety and comfort
Certified Nursing Assistant
Patriots Colony at Williamsburg
Williamsburg, VA
02.2013 - 08.2013
- Assisted residents with ambulation and activities of daily living while maintaining dignity and patient safety
- Documented care in electronic records, observed patients' physical and emotional condition and reported abnormal and unexpected findings to appropriate nurse
- Performed occupied and unoccupied linen changes
- Responded efficiently to patient needs
Education
Registered Nurse - Bachelors (in progress)
ECPI University
Virginia Beach, VA06-2026
Medical Assisting - Trade school
Hawaii Medical College
Honolulu, HI04-2026
Nurse Aide Education Program - Trade school
Riverside Health-College of Health Sciences
Newport News, VA03-2013
Skills
- Wound care
- Mobility and ambulation assistance
- Time management
- Point of care testing
- Sterilization techniques
- EMR systems
- Phlebotomy
- Vital signs monitoring
- Prioritization
- Foley catheter care
- Multitasking
- Assisting with ADLs
Work Experience
Server
Pops Diner Co- Chesapeake, VA
February 2024 to Present
- Collaborated with team members to efficiently serve parties of up to 15 guests, delegating responsibilities to ensure synchronized service, quick table turnover, and high guest satisfaction
- Managed and de-escalated customer concerns using problem-solving and communication to maintain service flow and satisfaction
- Collaborated with team members and kitchen staff to ensure efficient, high-quality service
- Took and processed orders accurately using POS system, ensuring timely and correct delivery of service
- Provided food and beverage service while balancing multiple responsibilities and time-sensitive tasks
- Supported team operations through setup, restocking
Server
Ynot- Chesapeake, VA
November 2023 to February 2024
- Supported high-volume service operations, working with team members to maintain efficiency during peak periods.
- Assisted with order preparation and delivery, ensuring accuracy and timely completion
- Managed front of house service interactions, demonstrating strong communication skills, professionalism, and the ability to respond calmly under pressure.
- Supported large group and event-based service operations, contributing to organized setup, execution, and cleanup while maintaining workflow efficiency.
- Collaborated with kitchen and service staff to maintain smooth daily operations and consistent service quality.
Certification
- Basic Life Support (BLS) Provider Certification
- September 2024 to September 2026
- CCMA Certification
- April 2016 to April 2020
- CNA
- May 2013 to May 2015
Timeline
Server
Pops Diner Co
02.2024 - Current
Server
Ynot
11.2023 - 02.2024
Certified Medical Assistant
Pariser Dermatology Specialists
06.2020 - 04.2021
Certified Medical Assistant
Peninsula Dermatology
10.2017 - 02.2020
Certified Medical Assistant
Complete Dermatology
04.2016 - 10.2017
Certified Nursing Assistant
MARY IMMACULATE HOSPITAL
08.2013 - 08.2014
Certified Nursing Assistant
Patriots Colony at Williamsburg
02.2013 - 08.2013
Registered Nurse - Bachelors (in progress)
ECPI University
Medical Assisting - Trade school
Hawaii Medical College
Nurse Aide Education Program - Trade school
Riverside Health-College of Health Sciences