Katherine Ortiz Culter
Dundee,FL
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housekeeping Coordinator
Walt Disney World Resort
Lake Buena Vista, FL
03.2020 - Current
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Assisted in developing standard operating procedures for various tasks within the housekeeping department, contributing to greater efficiency and consistency across teams.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Placed orders for housekeeping supplies and guest toiletries.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Adhered to safety protocols by enforcing proper equipment usage.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Contributed to hotel sustainability efforts by implementing eco-friendly cleaning practices within the housekeeping department where possible.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Monitored staff performance and provided feedback to drive productivity.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Worked with front desk to respond promptly to all guest requests.
- Established and enforced safety protocols and guidelines for staff.
- Contributed to the establishment of a positive work environment through effective leadership and support for housekeeping staff members.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Enhanced employee performance by providing constructive feedback during evaluations and implementing appropriate training as needed.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored new staff on cleaning and safety protocols.
- Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
- Communicated repair needs to maintenance staff.
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Housekeeping Room Attendant
Walt Disney World Resort ( Port Orleans )
Lake Buena Vista, FL
05.2006 - 03.2011
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Responded to requests from patrons for linens and toiletries.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Provided professional services and support in a dynamic work environment.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
N/A - English-as-a-Second-Language Education
Valencia College (Disney Aspire )
Orlando, FLSystem Technician - Computer Technology
Luis Vargas Torres University
Esmeraldas - Ecuador 03.2004
Skills
- Customer service focus
- Presentation Skills
- Work Prioritization
- Room Occupancy Maintenance
- Facility Inspection
- Safety Protocols
- Chemical Handling
- Clear Communication
- Inter-department collaboration
- Staff Training and Development
- Task Delegation
- Standards Compliance
- Guest Relations
- Health and safety compliance
- Cleaning techniques
- Quality Assessment
- Decision-Making
- Employee evaluations
- Cross-Department Collaboration
- Service Optimization
Accomplishments
- The Walt Disney Legacy Award Global recognition program celebrating outstanding Disney Experiences Cast, Crew, Imagineers and Employees who excel in upholding Walt Disney’s legacy of Dream, Create and Inspire.2022
Housekeeping Coordinator & Facilitador trainer (current)
Complete Mano & Mano Together hand in hand Disney program. 2024
Certification
Complete Mano & Mano Program (Mentor and Mentee) 2023
Hola Member
Disney Aspire award
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Housekeeping Coordinator
Walt Disney World Resort
03.2020 - Current
Housekeeping Room Attendant
Walt Disney World Resort ( Port Orleans )
05.2006 - 03.2011
N/A - English-as-a-Second-Language Education
Valencia College (Disney Aspire )
System Technician - Computer Technology
Luis Vargas Torres University