Sofia Brown
Kissimmee,FL
Summary
Accomplished bilingual hospitality professional with extensive experience in customer service seeking to advance into a Housekeeping Manager role within Disney. Known for exceptional service delivery, team leadership, and the ability to thrive under pressure, I am eager to contribute to Disney's continued success by implementing innovative housekeeping strategies and fostering outstanding guest experiences.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
Work History
Housekeeping Coordinator
WALT DISNEY WORLD
01.2022 - Current
- Oversee and ensure the highest standards of cleanliness in guest rooms and hallways by supervising housekeeping activities.
Housekeeper/Trainer/Relief Coordinator
WALT DISNEY WORLD
09.2017 - 01.2022
- Provided exceptional cleaning services in guest rooms, trained new staff, and served as a relief coordinator, ensuring seamless operations during staff transitions.
Supervisor of Production
LA MONTANA BRAND
08.2015 - 08.2017
- Managed daily production schedules and delivery timelines in line with customer orders.
Store Supervisor
HEM FASHION SHOES
03.2015 - 06.2015
- Managed store operations including opening/closing procedures, cashier oversight, and cash handling.
Housekeeping Supervisor
HOLIDAY INN EXPRESS HOTEL & SUITES
01.2010 - 08.2014
- Assigned tasks based on occupancy levels, inspected work for quality, and retrained staff as necessary.
Education
High School Diploma -
I Can Do Anything Charter High School
Reno, NV 01.2020 - 02.2024
High School Diploma -
I Can Do Anything Charter High School
Reno, NV 01.2011 - 01.2020
Skills
Proficient in fostering teamwork, diversity, and inclusion within the workplace
Recognition
Quarterly Award for White Glove Service, Quarter 2 FY2018, Disney Animal Kingdom Lodge
References
- Alfredo Perez, Housekeeping Director, Polynesian Village Resort, 407-408-1835
- Alex Burgos, Disney Guest Experience Manager - Custodial Operations, 407-721-4973
- AJ Aostri, Disney Recruiter - Campus Recruitment, 407-538-7264
- Bonnie Garcia, 407-953-4674
- Leonor Reales, 239-692-6211
Timeline
Housekeeping Coordinator
WALT DISNEY WORLD
01.2022 - Current
High School Diploma -
I Can Do Anything Charter High School
01.2020 - 02.2024
Housekeeper/Trainer/Relief Coordinator
WALT DISNEY WORLD
09.2017 - 01.2022
Supervisor of Production
LA MONTANA BRAND
08.2015 - 08.2017
Store Supervisor
HEM FASHION SHOES
03.2015 - 06.2015
High School Diploma -
I Can Do Anything Charter High School
01.2011 - 01.2020
Housekeeping Supervisor
HOLIDAY INN EXPRESS HOTEL & SUITES
01.2010 - 08.2014
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