Katherine Pfeifer
Liberty
Summary
Dynamic nursing leader with extensive experience at Foxwood Springs Senior Care, excelling in policy development and patient care coordination. Proven track record in enhancing care quality and compliance, while effectively mentoring staff and managing resources. Adept at interdisciplinary collaboration and implementing process improvements to elevate patient outcomes. Currently relocating on January 1, 2026, to Middletown, New York.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Assistant Director of Nursing
Foxwood Springs Senior Care(Oakdale)
Raymore
03.2025 - Current
- Supervised nursing staff and ensured compliance with healthcare regulations.
- Developed and implemented nursing policies to enhance patient care standards.
- Managed daily operations of the nursing department for optimal efficiency.
- Facilitated communication between healthcare teams and patient families effectively.
- Oversaw medication management processes to maintain safety protocols.
- Evaluated patient care plans and adjusted as necessary for quality improvement.
- Collaborated with administration on staffing needs and resource allocation strategies.
- Responded promptly to inquiries from physicians, families, staff members, and other healthcare professionals.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Collaborated with multidisciplinary teams to develop best practices for patient care delivery.
- Investigated incidents reported by staff members or patients and families.
- Provided leadership support during times of crisis or emergency situations.
- Conducted performance evaluations for all nursing personnel.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Implemented changes needed to correct deficiencies found during government inspections.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Director of Nursing (Interim)
Robin Run Senior Living (Oakdale)
Indianapolis
06.2025 - 11.2025
- Oversaw nursing staff and ensured compliance with healthcare regulations.
- Developed and implemented patient care protocols for optimal resident health.
- Collaborated with interdisciplinary teams to enhance care delivery processes.
- Managed nursing budgets and resource allocation effectively.
- Trained and mentored nursing staff to improve skill sets and performance.
- Conducted regular assessments of resident needs and care plans.
- Advocated for resident rights and quality of life improvements.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Implemented changes needed to correct deficiencies found during government inspections.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Monitored development, implementation and updates of individualized care plans.
- Analyzed trends in patient care activities such as medication errors or falls within the facility.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Created reports summarizing patient outcomes based on data collected from various sources.
Registered Nurse PRN (Oakdale)
Foxwood Springs Senior Care
Raymore
03.2024 - 03.2025
- Delivered direct patient care in long-term and skilled nursing facilities.
- Administered medications as prescribed by physicians.
- Updated patient charts and electronic health records for accuracy.
- Performed medical tasks, including blood tests and administering injections.
- Ensured compliance with federal, state, and local nursing regulations and standards.
- Documented patient conditions accurately in electronic health records systems.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
Executive Director
Bella Hospice of Missouri
10.2023 - 03.2025
- ASSISTED WITH NEW STARTUP OF A HOSPICE BRANCH
- OVERSIGHT OF CLINICAL STAFF AND NONCLINICAL STAFF
- ENSURE COMPLIANCE WITH ALL REGULATORY AND CHAPS STANDARDS FOR LICENSING
- RESPONSIBILITY OF THE OVERALL FUNCTIONS OF THE FINANCIAL AREAS AND COST CONTROL.
- RESPONSIBLE FOR CENSUS GOALS.
- SUPERVISED QAPI MEETINGS QUARTERLY AND IDG MEETINGS BI-WEEKLY
- RESPONSIBLE FOR ALL RECRUITMENT AND RETENTION OF QUALITY PERSONNEL. MONITORING PROGRESS OF PERFORMANCE IMPROVEMENT OF PERSONNEL.
- Directed strategic initiatives to enhance patient care and service delivery.
- Managed operational budgets and resources for hospice programs and services.
- Collaborated with healthcare providers to improve interdisciplinary team communication.
- Oversaw compliance with regulatory requirements and quality standards in hospice care.
- Cultivated partnerships with community organizations to expand outreach efforts.
- Implemented policies that improved patient satisfaction and caregiver support services.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Developed marketing strategies to promote the organization's mission throughout the community.
Registered Nurse
ShiftKey Agency
09.2023 - 06.2024
- INDEPENDENT TRAVELING CONTRACTOR FOR HEALTHCARE AGENCY
- PROVIDED DIRECT PATIENT CARE IN MULTIPLE LONG-TERM CARE AND REHABILITATION FACILITIES
- ADMINISTERING MEDICATIONS AS PRESCRIBED BY PHYSICIANS
- UPDATED PATIENT CHARTS AND ELECTRONIC HEALTH RECORD
- PERFORM MEDICAL TASKS, INCLUDING BLOOD TESTS AND ADMINISTERING SHOTS
- COMPLIES WITH FEDERAL, STATE, AND LOCAL NURSING REGULATIONS, STANDARDS, AND POLICIES
Administrator
Traditions Health Hospice
03.2022 - 09.2023
- OVERSIGHT OF CLINICAL STAFF AND NONCLINICAL STAFF OF 2 HOSPICE BRANCHES (MISSOURI AND KANSAS) AND OPENING OF A SATELLITE OFFICE.
- ENSURE COMPLIANCE WITH ALL REGULATORY AND JCAHO STANDARDS
- RESPONSIBILITY OF THE OVERALL FUNCTIONS OF THE FINANCIAL AREAS AND COST CONTROL. MAINTAINED EBITDA OF >26%.
- RESPONSIBLE FOR CENSUS GOALS. MAINTAINED ADC >150.
- SUPERVISED QAPI MEETINGS QUARTERLY AND IDG MEETINGS WEEKLY.
- SUPERVISED 60-70 EMPLOYEES AND COMPLETED ALL ANNUAL EVALUATIONS. COLLABORATED WITH HUMAN RESOURCES AND BRANCH DIRECTOR TO DETERMINE MERIT-BASED PAY INCREASES AND BONUS PAY FOR ALL PERSONNEL.
- RESPONSIBLE FOR ALL RECRUITMENT AND RETENTION OF QUALITY PERSONNEL. MONITORING PROGRESS OF PERFORMANCE IMPROVEMENT OF PERSONNEL.
- PARTNERED WITH THE SALES TEAM TO DEVELOP APPROACHES THAT BEST POSITION SERVICES OR IDEAS FOR THE MARKETPLACE. PROVIDED EDUCATIONAL IN-SERVICES TO ACCOUNTS.
- RESPONSIBLE FOR MONITORING ALL PROGRAMS THE BRANCH OFFERED AND PROVIDED EDUCATIONAL IN-SERVICES TO ALL STAFF. SERVED AS ADMINISTRATOR ON-CALL AND SUPPORTED OPERATIONS ON NIGHTS AND WEEKENDS.
- SKILLED IN HOME CARE HOME BASE AND POINTCARE EMAR FOR THE PAST 6 YEARS.
- Administered office procedures to support hospice operations efficiently.
- Organized and maintained documentation for audits and inspections.
- Provided general administrative support to staff members.
- Worked closely with human resources to support employee management and organizational planning.
Director of Professional Services
Heartland Hospice
02.2019 - 03.2022
- OVERSIGHT OF CLINICAL STAFF AND NONCLINICAL STAFF OF A HOSPICE PARENT OFFICE AND SATELLITE OFFICE
- ENSURE COMPLIANCE WITH ALL REGULATORY AND ACHC CREDENTIALING STANDARDS
- HIRE, DEVELOP, AND MANAGE NURSES, HHA, LMSW, SPIRITUAL COUNSELOR TO OPTIMIZE QUALITY, PRODUCTIVITY, EFFICIENCY, COMPLIANCE, AND PATIENT SATISFACTION.
- ADMINISTRATIVE DUTIES THAT INCLUDE PARTICIPATION IN BUDGETING DEVELOPMENT, PLANNING FORECASTING SUPPLIES, DME, MEDICATIONS.
- AUDITING OF PATIENT CHARTS DAILY TO MAINTAIN COMPLIANCE WITH FEDERAL AND STATE REGULATIONS.
Patient Care Manager
Heartland Hospice
11.2018 - 02.2019
- SUPERVISED CLINICAL FIELD STAFF OF A HOSPICE PARENT OFFICE AND SATELLITE OFFICE
- MANAGING ALL CLINICAL AND NON-CLINICAL FIELD STAFF SCHEDULES. RESPONSIBLY FOR ON-CALL SCHEDULE
- SUPERVISORY VISITS OF CLINICAL STAFF AND PERFORMANCE REVIEWS
- AUDITING OF PATIENT CHARTS DAILY TO MAINTAIN COMPLIANCE WITH FEDERAL AND STATE REGULATIONS.
Director of Nursing
Jefferson Health Care
04.2018 - 11.2018
- Supervised clinical staff of a 100 bed skilled nursing facility
- Ensure compliance with all regulatory and credentialing standards
- Hire, develop, and manage nurses to optimize quality, productivity, efficiency, compliance, and patient satisfaction.
- Administrative duties that include participation in budgeting development, planning and forecasting supplies.
- Auditing of patient charts daily to maintain compliance with federal and state regulations.
- Oversaw nursing operations to ensure high-quality patient care standards.
- Developed and implemented nursing policies and protocols for efficient workflows.
- Collaborated with interdisciplinary teams to enhance patient treatment plans.
- Led staff training sessions on best practices and regulatory compliance.
- Evaluated patient care procedures to improve service delivery and safety measures.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
RN Coordinator
Three Rivers Hospice
01.2011 - 04.2018
- Managed a satellite office with approximately 20+ clinical staff
- Hire and manage nurses, CNAs, social workers, and chaplains
- Administrative duties included oversight of employee payroll, marketing, and budgeting for office (DME cost and pharmacy cost).
- Auditing of patient charts and all documentation to maintain compliance with Medicare and Medicaid rules and regulations.
- Monitor quality assurance program and developing PIP's
- Collaboration with IDG team on each patient
RN Case Manager
Three Rivers Hospice
01.2010 - 01.2011
- Case managed a caseload of 12-15 terminally ill patients
- Oversight of patient care, development of plan of care and implementation of interventions
- Education provided to patients and caregivers on disease processes.
- Monitoring and implementing symptom management in collaboration with IDG team
Certified Nurse Assistant
Three Rivers Hospice
04.2007 - 01.2010
- Providing direct patient care under the direction of the RN case manager
- Duties included personal care and homemaker services in a personal home setting or a facility setting.
Education
ASSOCIATES OF NURSING -
NATIONAL AMERICAN UNIVERSITY
Kansas City, MO12-2009
Skills
- Policy development
- Patient care coordination
- Care quality assessment
- Staff training and mentorship
- Medication management
- Resource allocation
- Interdisciplinary collaboration
- Critical thinking
- Problem solving
- Conflict resolution
- Effective communication
- Team leadership
- Long-term care
- Staff evaluation
- Case management
- Multidisciplinary team collaboration
- Nursing management
- Healthcare administration
- Clinical system monitoring
- Quality improvement
- Clinical assessment
- Professional development
- Shift scheduling
- Clinical care oversight
- Clinical leadership
- Risk management
- EMR software
- Healthcare regulations compliance
- Process improvements
- Nursing staff supervision
- Clinical operations management
- Policies compliance enforcement
- Standards of practice
Certification
- Kansas, RN License, current
- Missouri, RN License, current
References
Will provide upon request
Timeline
Director of Nursing (Interim)
Robin Run Senior Living (Oakdale)
06.2025 - 11.2025
Assistant Director of Nursing
Foxwood Springs Senior Care(Oakdale)
03.2025 - Current
Registered Nurse PRN (Oakdale)
Foxwood Springs Senior Care
03.2024 - 03.2025
Executive Director
Bella Hospice of Missouri
10.2023 - 03.2025
Registered Nurse
ShiftKey Agency
09.2023 - 06.2024
Administrator
Traditions Health Hospice
03.2022 - 09.2023
Director of Professional Services
Heartland Hospice
02.2019 - 03.2022
Patient Care Manager
Heartland Hospice
11.2018 - 02.2019
Director of Nursing
Jefferson Health Care
04.2018 - 11.2018
RN Coordinator
Three Rivers Hospice
01.2011 - 04.2018
RN Case Manager
Three Rivers Hospice
01.2010 - 01.2011
Certified Nurse Assistant
Three Rivers Hospice
04.2007 - 01.2010
ASSOCIATES OF NURSING -
NATIONAL AMERICAN UNIVERSITY