Katherine Phelps
Mooresville,NC
Summary
Accomplished Sales Consultant with a proven track record of exceeding sales targets, as evidenced by achieving personal sales of $600,000 at Saks Fifth Avenue. Skilled in customer service and problem-solving, adept at developing long-lasting client relationships and enhancing customer satisfaction. Demonstrates exceptional teamwork and collaboration, with a history of supporting financial advisors at Credit Suisse International Wealth Management.
Overview
20
20
years of professional experience
Work History
Retail Sales Associate
Sweet Grass Home Gifts
08.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Sales Assistant
Credit Suisse International Wealth Management
01.2006 - 04.2008
- Supported advisers by serving as key communicator of issues/opportunities specific to each customer's financial portfolio
- Established trust based relationship with clients by addressing all concerns in a timely and factual manner
- Series 7 & 63 Licensed
Sales Consultant
Saks Fifth Avenue
03.2005 - 03.2005
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Achieved personal sales of $500,000 (2003) and sales of $600,000 (2004 & 2005)
Education
Bachelor of Science - Major: Psychology, Minor: Business Admin
Birmingham Southern College
Birmingham, AL05-2000
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Customer engagement
Timeline
Retail Sales Associate
Sweet Grass Home Gifts
08.2022 - Current
Sales Assistant
Credit Suisse International Wealth Management
01.2006 - 04.2008
Sales Consultant
Saks Fifth Avenue
03.2005 - 03.2005
Bachelor of Science - Major: Psychology, Minor: Business Admin
Birmingham Southern College
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