Katherine Pickett
Bellevue,NE
Summary
Efficient and detail-oriented young professional with over 5 years of customer service experience in various positions. I am motivated by new challenges and always eager to assist when opportunities arise. Demonstrated success with piloting new software while maintaining crucial business practices in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Claims Professional II
Berkshire Hathaway
Omaha, NE
04.2023 - Current
- Investigate and identify compensable workers’ compensation claims.
- Work with injured employees to manage their healthcare, benefits eligibility, and return to work.
- Communicate with claimants, employers, attorneys, and medical professionals in a timely and effectively manner.
- Properly document and record all claim activity.
- Delegate appropriate funds to account for the total cost of medical treatment and disability benefits.
Assistant Manager
Sugar Makery Inc.
08.2021 - 05.2023
- Effectively communicate new products and weekly flavors with customers, oer samples, and assist them as needed
- Responsible for intake, fulfillment, and shipping of all online orders
- Stock and price merchandise
- Practice proper food and beverage preparation in adherence with federal food and safety regulations
- Maintain cash drawers and complete deposit slips every night
- Train new employees
- Kitchen duties as needed, such as making popcorn, trues, or other desserts
- Complete monthly inventory.
Mathematics Tutor
Iowa State University
08.2019 - 05.2021
- Tutor College Algebra and Precalculus in a small group setting
- Prepare lesson plans for every tutoring session
- Utilize various teaching methods to cater to individual learning styles
- Record and report attendance at each tutoring session.
Administrative Assistant
Environmental Health and Safety Services Iowa State University
Ames, IA
01.2019 - 07.2019
- Data Entry in Microsoft Excel of radiation records
- Inventory office supplies
- Record class attendance for various classes offered by Environmental Health and Safety Services
- Maintain supplies and cleanliness of common office spaces and conference rooms.
Education
Master of Business Administration - Sustainability
University of Nebraska at Omaha
Omaha, NE05.2023
Bachelor of Science in Environmental Science -
Iowa State University
Ames, IA05.2021
Duchesne Academy of the Sacred Heart
Omaha, NE05.2017
Skills
- Over 5 years of Customer Service Experience
- Detail-Oriented
- Experience ranking and organizing tasks
- Leadership Experience
- Proficient in Microsoft Office
- Experience using ArcGIS Pro
Accomplishments
-University of Nebraska Omaha - 3.8 GPA
-Iowa State University -3.2 GPA
-Vice President of Finance - Alpha Sigma Kappa, Spring/Fall 2020
-Historian -Alpha Sigma Kappa, Fall 2019
-Standards Board Member - Alpha Sigma Kappa, Spring/Fall 2019, Spring 2020
Timeline
Claims Professional II
Berkshire Hathaway
04.2023 - Current
Assistant Manager
Sugar Makery Inc.
08.2021 - 05.2023
Mathematics Tutor
Iowa State University
08.2019 - 05.2021
Administrative Assistant
Environmental Health and Safety Services Iowa State University
01.2019 - 07.2019
Master of Business Administration - Sustainability
University of Nebraska at Omaha
Bachelor of Science in Environmental Science -
Iowa State University
Duchesne Academy of the Sacred Heart