Katherine Pinell
D'Iberville,MS
Summary
I am a dedicated, responsible, and customer-focused individual with strong experience in hospitality and retail environments. My background as a busser/server, hostess, and store coordinator has allowed me to develop solid skills in customer service, teamwork, and handling high-pressure situations. I am known for my positive attitude, clear communication, and ability to resolve issues quickly and professionally. I am committed to providing an excellent customer experience and consistently exceeding performance expectations.
Overview
2
2
years of professional experience
Work History
Store Coordinator
Key Biscayne Yatch Club
Miami, FL
09.2025 - 11.2025
- Coordinated inventory management to ensure optimal stock levels and reduce discrepancies.
- Assisted in optimizing store layout to enhance customer flow and improve shopping experience.
- Contributed to positive customer experiences by maintaining a clean, organized, and well-stocked shopping environment.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Submitted reports to senior management to aid in business decision-making and planning.
Hostess
Key Biscayne Yatch Club
Miami, FL
04.2025 - 11.2025
- Managed reservation system, optimizing table assignments for efficiency.
- Assisted in coordinating dining room flow during peak hours.
- Communicated effectively with kitchen staff regarding guest preferences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
Busser/server
Palace Casino Resort - Biloxi
Biloxi, MS
12.2023 - 04.2025
- Stocked supplies and restocked items as needed to support restaurant operations.
- Supported team members in maintaining high standards of cleanliness and sanitation.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Skills
- Store operations
- Employee
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Team motivation
- Verbal and written communication
- Team leadership and coaching
- Customer service management
- Training and mentoring
- Store opening and closing
- POS systems
- Customer service
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Store Coordinator
Key Biscayne Yatch Club
09.2025 - 11.2025
Hostess
Key Biscayne Yatch Club
04.2025 - 11.2025
Busser/server
Palace Casino Resort - Biloxi
12.2023 - 04.2025