Katherine Pittman
Manassas,VA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Store Operator
Letache Couples Boutique
Manassas, VA
03.2024 - 05.2024
- Monitored and maintained store inventory levels by regularly checking shelves, restocking items, and ordering new products when necessary.
- Maintained cleanliness of the store by sweeping floors, wiping down counters, dusting shelves.
- Ensured adherence to all safety regulations within the store premises.
- Managed customer service desk operations including providing information about promotions and deals.
- Enforced company policies relating to pricing, returns and exchanges, security.
- Processed payments for purchases using cash registers or POS systems.
- Greeted customers upon entering the store, answered questions regarding products and services, and provided customer assistance as needed.
- Organized store merchandise displays to attract customers and promote sales.
Manager
Duck Donuts
Woodbridge, VA
11.2023 - 03.2024
Sales Associate
Victoria's Secret & PINK
Saint Petersburg, FL
08.2023 - 10.2023
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
Manager
Duck Donuts
Woodbridge, VA
08.2022 - 07.2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Media Director
Larger Story Church
Occoquan, VA
10.2020 - 07.2023
- Trained and mentored newly hired employees to provide better grasp of job responsibilities and expectations.
- Wrote strong advertising copy for use in email blasts, social media posts and online ads.
- Operated cameras, projectors, and microphones during service and for any additional recordings that were posted to the social media pages.
- Directed video and photo shoots that were projected and/or posted on the social media sites.
Live-In Nanny
Krystal Ball
King George, VA
05.2020 - 06.2021
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Regulated children's schedules to balance rest, learning and play.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Encouraged safe, positive behavior by redirecting children to take positive action.
Education
High School Diploma -
Potomac High School
Dumfries, VA06.2023
Skills
- Operations Management
- Workforce Management
- Staff Management
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Sales Techniques
- Verbal and Written Communication
- Sales and Marketing
- Time Management
Timeline
Store Operator
Letache Couples Boutique
03.2024 - 05.2024
Manager
Duck Donuts
11.2023 - 03.2024
Sales Associate
Victoria's Secret & PINK
08.2023 - 10.2023
Manager
Duck Donuts
08.2022 - 07.2023
Media Director
Larger Story Church
10.2020 - 07.2023
Live-In Nanny
Krystal Ball
05.2020 - 06.2021
High School Diploma -
Potomac High School
Similar Profiles
Cynthia Haynes, LmftCynthia Haynes, Lmft
Licensed Marriage & Family Therapist at Triad of Peace: Couples' Counseling & Individual TherapyLicensed Marriage & Family Therapist at Triad of Peace: Couples' Counseling & Individual Therapy
CARLESIA ANN-MARIE MARSHALLCARLESIA ANN-MARIE MARSHALL
Accounts Team Leader/Accountant at Couples Ocho RiosAccounts Team Leader/Accountant at Couples Ocho Rios
Michaiah McIntoshMichaiah McIntosh
Customer Service Representative at L and L Couples Retreat LLCCustomer Service Representative at L and L Couples Retreat LLC
CORI RUSSELLCORI RUSSELL
Senior Analyst at Complete Data Solutions, LLC- DEA CONTRACTSenior Analyst at Complete Data Solutions, LLC- DEA CONTRACT
JEYMI RUIZ-AMAYAJEYMI RUIZ-AMAYA
Case Manager Specialist at INOVACase Manager Specialist at INOVA