Joi McGhee
PG 1 Restaurants
Kents Store,VA
1
Certification
19
years of professional experience
Experienced food service manager with over three decades of customer service experience. Committed to personal and professional growth. Skilled at positively influencing individuals through achievements and daily responsibilities. Extensive background in food service management, operational efficiency, and enhancing customer satisfaction. Proven success in leading teams, managing inventory, and delivering seamless service through collaboration and adaptability. Eager to tackle new challenges and contribute to organizational success with dedication and enthusiasm.
Work History
Store Operator
5 Months- Supervised daily store operations to maintain service consistency and workflow control.
- Managed cash handling, deposits, and drawer accuracy across shifts.
- Coordinated inventory checks, stock replenishment, and supply ordering to prevent shortages.
- Trained team members on POS procedures, customer service, and safety standards.
- Monitored food quality, sanitation, and compliance with restaurant policies.
- Scheduled labor coverage and adjusted staffing to meet business demands.
- Maintained a clean, organized, and visually appealing store environment to enhance the overall shopping experience.
Operations Manager
9 Years 3 Months- Designed and executed programs for staff training, incentives, and career growth to coach and elevate high-performing employees and management trainees.
- Enhanced product quality by 65% through development and implementation of quality control procedures.
- Streamlined vendor contracts to deliver consistent quarterly cost improvements.
- Regularly assessed team performance, providing guidance on enhancement opportunities and commending achievements.
- Directed inventory management to ensure sufficient stock and minimize expenses.
- Streamlined operational processes to enhance efficiency and reduce waste.
- Led training programs for staff, fostering development and improving service quality.
- Coordinated daily operations, ensuring adherence to safety standards and regulatory compliance.
- Monitored performance metrics to identify areas for improvement and drive operational excellence.
- Developed strategic initiatives that increased customer satisfaction and loyalty through enhanced service delivery.
- Mentored team members, promoting a culture of accountability and continuous improvement within the workforce.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Head Waiter, Trainer
9 Years 1 Month- Supervised dining room operations, ensuring high service standards and guest satisfaction.
- Trained and mentored junior staff on menu knowledge and customer service techniques.
- Coordinated with kitchen staff to streamline order delivery and enhance efficiency.
- Developed strategies for improving table turnover rates without compromising service quality.
- Handled guest inquiries and resolved issues promptly to maintain positive dining experiences.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
Education
High school diploma
Skills
Vendor Management
Training & Development
Inventory Control
Team Management
Profit & Loss
Multitasking
Pricing
Project Management
Strategic Planning
Process Improvement
Operations Management
Customer service
Quality Assurance
Management
Negotiation
Payroll
Problem-solving
Team leadership
Operations management
Operational efficiency
Operations monitoring
Decision-making
Employee relations and conflict resolution
Staff training
Staff management
Inventory management
Operations oversight
Policies and procedures implementation
Staff development
Customer relationship management
Goal setting
Client relationships
Inventory control
Health and safety compliance
Superb time management skills
Quality assurance controls
Onboarding and orientation
Invoice processing
Cost reduction
Business administration
Purchasing and procurement
Risk management
Customer relations specialist
Certification
- ServSafe
- Bartender License
- Food Handler Certification
Timeline
Store Operator
PG 1 Restaurants
05.2026 - CurrentRead More
Operations Manager
Texas Roadhouse
02.2017 - 05.2026Read More
Head Waiter, Trainer
Lonestar Steakhouse
01.2008 - 02.2017Read More
Western Albemarle High School
High school diploma
Read More