Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Katherine Price

Trussville,AL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

13
13
years of professional experience

Work History

Customer Enablement Manager

Litmos LMS
12.2022 - Current
  • Designed and implemented comprehensive onboarding and training programs for new customers, improving product adoption rates within the first 90 days of use
  • Developed tailored training materials (video tutorials, webinars, documentation, project timelines) that reduced customer support inquiries leading to higher self-service adoption
  • Collaborated cross-functionally with sales, support, and product teams to ensure customers’ goals were met, increasing customer retention
  • Built strong relationships with key customers, leading to a measurable improvement in customer satisfaction
  • Developed product adoption playbooks for diverse customer segments, streamlining the learning curve and driving a X% increase in product engagement

Product Manager

SAP
01.2022 - 12.2022
  • Collaborated closely with engineering, sales, marketing, and customer success teams to prioritize and deliver product features that directly addressed internal pain points
  • Led the end-to-end product lifecycle for SAP Learning, from ideation and market research to launch and post-launch analysis
  • Facilitated stakeholder alignment by leading regular sprint reviews, demos, and product briefings, ensuring that business objectives and customer needs were consistently met

Learning Management System Administrator

SAP Concur
12.2019 - 01.2022
  • Managed and administered Litmos Learning Management Systems (LMS), ensuring uptime, system integration, and performance optimization for 1500 users
  • Implemented software updates, patches, and configurations for learning platforms to ensure compliance with security standards and to improve user experience
  • Monitored system performance, troubleshooting issues and resolving technical problems, reducing system downtime
  • Provided ongoing technical support and training to instructors, students, and staff on how to effectively use the LMS
  • Developed user guides, FAQs, and training materials for new system features, streamlining onboarding processes and improving system adoption by 75%
  • Troubleshot and resolved user issues related to access, content uploads, grading, and system errors, ensuring a smooth learning experience for end-users
  • Collaborated with cross-functional teams (e.g., IT, instructional design, and content creators) to customize the LMS, integrating it with Salesforce, Teams, and RPNow to streamline workflows and data management

Customer Success & Onboarding Specialist

Litmos LMS
09.2017 - 12.2019
  • Led end-to-end onboarding programs for new customers, guiding them through product setup, training, and initial use, resulting in a 60% reduction in time to first value
  • Developed and customized onboarding plans based on customer needs, ensuring smooth transitions and increasing product adoption within the first 60 days
  • Built strong relationships with key customer stakeholders, serving as their main point of contact during the onboarding phase, leading improvements in customer satisfaction (CSAT) scores
  • Provided proactive support through regular check-ins, addressing potential issues before they became roadblocks, and reducing customer escalations
  • Streamlined the onboarding process, developing standard operating procedures (SOPs) and training materials that reduced onboarding time
  • Developed a comprehensive knowledge base and self-service resources (guides, FAQs, video tutorials) that empowered customers to resolve issues independently

Litmos Sales Development Representative

CallidusCloud Software
07.2016 - 09.2017
  • Researched and built out new and existing accounts within SalesForce
  • Evangelized Limos’ solution in a learning management system
  • Worked diligently to meet set quotas for the companies needs

Summer Camp Coordinator

YMCA
05.2015 - 08.2015
  • Constructed weekly schedules for each age group in the summer program
  • Ensured day-to-day activities run smoothly, safely, and on-time
  • Supervised all aspects of camp program development as well as supervising thirty staff

Certified Substitute Teacher

Kelly Substituting Services
08.2014 - 08.2015
  • Served Shelby County and Vestavia Hills Elementary Schools
  • Filled in for absent teachers in emergency and on short and medium term assignments
  • Fostered the safe, positive and supportive learning environment already established by the regular teacher
  • Integrated lessons into long-term curriculum plan to ensure continuity of education objectives

After School Academy Counselor

YMCA
08.2014 - 08.2015
  • Implemented 30 minute, hands on lessons in math, science, reading, character building and HEPA standards

Kindergarten Teacher

Vestavia Hills Elementary East
08.2015 - 05.2015
  • Established a safe, caring environment for 19 kindergarten students
  • Conducted whole group, small group, and one on one instruction daily
  • Implemented rigorous daily reading, math, science, and social studies lessons

Summer Camp Counselor

YMCA
06.2011 - 08.2014
  • Day Camp Counselor during summers of 2011, 2012 and 2014
  • Created and coached group activities as well as helped maintain a safe environment
  • Mediated campers’ disputes and demonstrated conflict management skills

Student Internship

Vestavia Hills Elementary East
01.2014 - 04.2014
  • Developed age appropriate lesson plans to meet the Common Core Standards
  • Worked towards meeting the Alabama State requirements for teaching certification
  • Maintained a safe and caring environment within a second grade classroom

Summer Enrichment Program

Auburn University
06.2013 - 08.2013
  • Worked together with other College of Education students to maintain a school-like environment for the Auburn Education Summer Enrichment program participants
  • Used a creative curriculum set of guidelines to help create integrated and exciting lessons
  • Effectively worked with students who were from diverse backgrounds

College Internship Participant

Walt Disney World Resort
Orlando, USA
01.2012 - 05.2012
  • Served a role in the Quick Service Food and Beverage department, Magic Kingdom
  • Successfully completed the Disney customer service training program
  • Created joyful guest experiences while interacting with guests of all ages
  • Gained insight on multi-cultural and diverse family interactions

Education

Bachelor of Science - Early Childhood Education

Auburn University
05.2014

Skills

  • Effective Team Collaboration
  • Apply Innovative Insights
  • Skilled in Microsoft Office
  • SalesForce
  • Multitasking
  • Employee Training
  • Time management abilities
  • Plan projects
  • Product Development
  • Conflict Resolution
  • Problem-solving abilities
  • Verbal and written communication
  • Collaborate cross-functionally
  • Other social media outlets
  • Project development
  • Work flow planning
  • Systems implementation
  • Project scope analysis

Accomplishments

  • Reduced customer churn by 25% within 6 months by implementing a customer success program and conducting regular check-ins.
  • Created and implemented a new project timeline and process for 30, 60, and 90 implementations.
  • Change Management certified
  • Alabama Reading Initiative trained and certified.
  • Successfully completed the Teaching Strategies Gold certification while group-teaching the Summer Enrichment Program held at Auburn University.

Timeline

Customer Enablement Manager

Litmos LMS
12.2022 - Current

Product Manager

SAP
01.2022 - 12.2022

Learning Management System Administrator

SAP Concur
12.2019 - 01.2022

Customer Success & Onboarding Specialist

Litmos LMS
09.2017 - 12.2019

Litmos Sales Development Representative

CallidusCloud Software
07.2016 - 09.2017

Kindergarten Teacher

Vestavia Hills Elementary East
08.2015 - 05.2015

Summer Camp Coordinator

YMCA
05.2015 - 08.2015

Certified Substitute Teacher

Kelly Substituting Services
08.2014 - 08.2015

After School Academy Counselor

YMCA
08.2014 - 08.2015

Student Internship

Vestavia Hills Elementary East
01.2014 - 04.2014

Summer Enrichment Program

Auburn University
06.2013 - 08.2013

College Internship Participant

Walt Disney World Resort
01.2012 - 05.2012

Summer Camp Counselor

YMCA
06.2011 - 08.2014

Bachelor of Science - Early Childhood Education

Auburn University

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Katherine Price