KATHERINE Raftovich
FedEx
Kent,OH
13
years of professional experience
Knowledgeable service agent, with solid background in customer service roles. Proven track record in resolving customer issues efficiently and enhancing client satisfaction. Demonstrated ability to use effective communication and problem-solving skills to achieve team goals. Experienced bread baker with over 10 years of experience at Great Harvest Bread Company. Accomplished photographer with over 8 years of experience. Excellent problem solver, superior customer satisfaction, and driven to improve overall operations as a team player.
Work History
Service Agent
4 Years 4 Months- Managed inbound and outbound package processing to ensure timely delivery.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer inquiries and issues to enhance satisfaction and loyalty.
- Implemented efficient workflow strategies to optimize package handling operations.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
Floor Manager/ Baker
7 Years- Served baked goods to customers daily with professional and effective customer service.
- Carefully and attentively took customer orders by phone and in person.
- Opened and closed the bakery.
- Established and maintained positive vendor relationships.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Photographer
4 Months- Planned, organized and scheduled work.
- Resolved client concerns quickly and professionally.
- Edited, toned, captioned and uploaded photographs for news publications.
- Performed advanced computer processing of images for assignments.
- Inspected proofs to ensure quality of prints, adjusting and retouching as necessary.
- Planned and prepared for all on-location and studio shoots.
- Maintained productive professional relationships with models and modeling agencies.
- Photographed high-quality images for both print and internet distribution.
- Handled cameras operating at several thousand frames per second.
- Facilitated weekly studio appointments.
- Formatted text and graphics for blog posts, newsletters and other materials.
Education
Bachelor of Arts - Photography
Skills
Great communicator
Proven leader
Honest employee
Creative
Skilled photographer
Organized
Excellent time management
Positive attitude
Strong compositional skills
Great attention to detail
Proficient in photoshop
microsoft
powerpoint
lightroom
Strong work ethic
Timeline
Service Agent
FedEx
10.2021 - 02.2026Read More
Photographer
These Moments Photography
05.2017 - 09.2017Read More
Floor Manager/ Baker
Great Harvest Bread Company
03.2013 - 03.2020Read More
The Academy of Art University
Bachelor of Arts from Photography
Read More