YARAME RUTH AHOUSSOU
SAN FRANCISCO,USA
Summary
Seek to work in an environment that will challenge me further, while allowing me to contribute to the growth and success of the organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Agent
United Airlines
01.2015 - Current
- Assist passenger with check-in
- Help passenger with ticket reservation
- Assist passenger with itinerary changes
- Solves ticket-related travel problems
- Upgrade seats and reissue tickets when a flight is overbooked
Customer Service Agent
Swissport/Air France
03.2014 - 01.2015
- Greeting passengers
- Checking passengers in while creating a welcoming environment
- Great knowledge of the company system and regulations
- Providing relevant information regularly
Stylist
Cop-Copine/French Boutique
01.2013 - 02.2014
- Providing outstanding customer service
- Calling and scheduling customers for appointments
- Maintaining solid product knowledge
- Assisting in floor moves, merchandising, and display maintenance
- Maintaining awareness of all promotions and advertisements
Impact Team Member
Abercrombie & Fitch
01.2010 - 01.2014
- Greeting customers
- Customer service through the phone as well as in the store
- Prepping and styling forms display
- Maintaining and handling items
- Receiving and processing new shipment
Receptionist
Air France Lounge
- Welcoming and greeting passengers
- Check eligibility lounge access
- Give passengers a tour of the lounge
- Entering all information into the system
- Helping passengers while being attentive to their needs
- Making boarding announcement in English and French
Education
Medical Assistant - Diploma
Everest College
San Francisco, CAHigh School Diploma -
International High School
San Francisco, CASkills
- Great communicator
- Team player
- Great listener
- Professional
- Task orientated
- Fast thinker
Certification
- HIPAA Certification, The privacy Rules & HIPAA Security Basics
- CPR Certification, American Heart Association & American Red Cross
- OSHA Education, Including HIV/AIDS and Blood/airborne Pathogens
References
- Makeda Harris, Manager Airport Operation, 650-874-7297
- Sarah Wagner, Abercrombie & Fitch General Manager, 415-284-9276
- Andy, Swissport Manager, 650-483-2547
- Brenda Diaz, Air France Supervisor, 650-576-8268
- Sadia Lemar, Cop-Copine General Manager, 415-989-9035
Communication Skills
35 WPM, 100%, French, Fluent
Timeline
Customer Service Agent
United Airlines
01.2015 - Current
Customer Service Agent
Swissport/Air France
03.2014 - 01.2015
Stylist
Cop-Copine/French Boutique
01.2013 - 02.2014
Impact Team Member
Abercrombie & Fitch
01.2010 - 01.2014
Receptionist
Air France Lounge
Medical Assistant - Diploma
Everest College
High School Diploma -
International High School