Nancy Elizabeth Macias

• Assisted New Agents with Supplier support.
• Reviewed files, records and other obtained documents to respond to customer requests.
• Helped clients navigate online systems and websites within established frameworks to obtain service solution.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and all Customer Care emails.
• Providing knowledgeable customer support on Travel inquiries.
• Managed high-volume of inbound and outbound customer calls.
• Utilized active listening and communication skills to address Travel inquiries.

Route Sales Trainer May 2013 - May 2021 Route Sales Analyst October 2008-2009 Special Assignments

• Provide customer service to assigned accounts, building and maintaining strong relationships on a daily bases.
• Creating store orders of current business and projections.
• Deliver product to appropriate accounts and merchandising.
• Meet sales goals while staying within a budgeted stale percentage.
• Covered down routes in Bulk, Traditional and 5-2 format. Changing on a week to week basis.
• Helped building POS displays for holidays.
• Worked assisting RSR's returning from an injury.
• Managed inventory both small and large format.
• Mentored new hires (within a year in the company) having difficulties with performance.

Accomplishments

• 2011 RSR Co-Lead of the year, District 429
• 2014 RSR of the year, District 429
• 2015 RSR of the year, District 429
• Received 4 hi5 Certificates
• Received W2G Everyday Recognition Certificate
• Received W2G Everyday Recognition Lock Box
• First in North Valley Zone to Have Route Signature Serviced (Big accomplishment).
• DSL Self Nominated in 2016

• Assisted Broker Alice Bathke
• Scheduled showings for agents.
• Maintained all ongoing transaction files and prepared each file for closing.
• Worked with agents to keep files and file information updated.
• Arranged pre closing meetings with agents and brokers.
• Responsible for making sure that all files were in order prior to closing.
• Created property marketing brochures for new listings.

• Started as Cashier
• Trained new team members in cash register operation, stock procedures and customer services.
• Processed payments promptly for customers to exceed productivity standards.
• Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
• Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.